Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
The property was amazing! We loved our stay. The only concern is that the pools need work. Lots of small tiles missing.
Comment from Hotel Management
20 May 2024 by Stuart, Hotel Management
Thank you for taking the time to share your recent experience with us. We appreciate your feedback and will look into the issue mentioned. Best regards,Stuart.
by A verified traveler
Posted 16 May 2024
Staff was very nice, manager in charge extremely rude. Never again!
Comment from Hotel Management
17 May 2024 by Stuart, Hotel Management
Hello Mrs. Cardoza, We apologize that everything did not go as well as we had hoped during your stay. We appreciate your feedback, and hope to learn from our past performance so as to not repeat it. We would very much like to discuss further if you would like to.Best regards,Stuart.
by A verified traveler
Posted 16 May 2024
We had a lovely stay at the resort. Staff were pleasant and friendly. The rooms were clean and nicely decorated. The two pool areas were beautiful along with the beach area. Our family had fun riding the bikes every day. We even got to witness a sea turtle release on the premises.
The only draw back for me was the matter of lots of smoking. We had a non smoking room but the people next to us smoked on the patio outside causing our patio area to become engulfed with smoke as well as our room whenever we opened the door. People also smoked at the pool area and the outdoor bar/restaurant area. I understand these are all outdoor areas however if you are a non smoker it really is unpleasant to endure smoke while you are eating or relaxing.
Comment from Hotel Management
17 May 2024 by Stuart, Hotel Management
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and will review policies mentioned. We look forward to welcoming you back soon.Best regards,Stuart.
by A verified traveler
Posted 15 May 2024
Beautiful remodel on the property
Comment from Hotel Management
17 May 2024 by Stuart, Hotel Management
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Stuart.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Stuart, Hotel Management
Thank you for providing us with your feedback. We appreciate it, and look forward to welcoming you back soon.Best regards,Stuart.
by A verified traveler
Posted 6 May 2024
Absolutely beautifully appointed room and patio. Our family loves this resort.
Comment from Hotel Management
6 May 2024 by Stuart, Hotel Management
Thank you for your kind words, we appreciate your feedback very much. We look forward to welcoming you back soon!Best regards,Stuart.
by A verified traveler
Posted 4 May 2024
Staff all very friendly and accommodating. Room is spacious and comfortable. Love the outdoors patio area.
Comment from Hotel Management
4 May 2024 by Stuart, Hotel Management
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback very much, and look forward to welcoming you back soon.Best regards,Stuart.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
5 May 2024 by Stuart, Hotel Management
Thank you for taking the time to let us know about your recent visit. We appreciate your feedback and look forward to welcoming you back soon. Best regards,Stuart.
by A verified traveler from sewell
Posted 3 May 2024
Fantastic great size room lovely patio
Comment from Hotel Management
3 May 2024 by Stuart, Hotel Management
Thank you for taking the time to let us know about your recent visit. We are thrilled you had a great time and look forward to welcoming you back soon.Best regards,Stuart.
by A verified traveler
Posted 2 May 2024
breakfast food was excellent-service was bad. Property looks run down, beach area not great. staff not friendly.
Comment from Hotel Management
3 May 2024 by Stuart, Hotel Management
Thank you for taking the time to let us know about your recent stay. Your feedback is important to us and will be shared with the appropriate departments. We appreciate your business, and look forward to welcoming you back soon. Best regards,Stuart.
