Ratings based on 1,224 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The area is wonderful, we select this hotel for our son birthday, our Tommy was 513 on 5 floor ,we would like to share this point for the future,needs more waiters today my family had breakfast in the area outside in front of the pool and we waited a long time ,last night at dinner the waiter took 40 minutes to bring the dessert after dinner due to not enough of employees ,in the room The bathroom was not very clean, the shower needs to be scrubbed, it had black parts on the tile on the side of the shower door, balcony was derty and light between bed doesn’t work,Otherwise, it is an excellent place to spend family vacations.thanks so much Zulema Ornelas .
by A verified traveler
Posted 16 May 2024
We absolutely feel in love with this resort !!😍My family and I had a quality time there , beautiful view , awesome service, too many activities to do ,delicious food , room very clean .We don’t have nothing bad to say.Just want to thank to the staff to help us to enjoy our stay 😍😍..
Comment from Hotel Management
20 May 2024 by AC, Hotel Management
Dear Martha,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. On behalf of every one of us at the resort, the pleasure was ours and we hope to serve as your host when you next visit paradise. With sun and sea,Sarah WillResort Manager
by A verified traveler
Posted 15 May 2024
From the moment you walk into the lobby, you are in awe of the ocean view and tranquil decorations that greet you. The staff was so friendly, accommodating and stived to make your stay perfect! The bar in the LARGE pool area was great to have for poolside drinks and food. The staff at the pool was attending to your every need. The chairs at beachside were comfortable and clean and so peaceful. The rooms were spotless with a lot of space, comfy beds and huge, modern bathrooms! This was a gem of a find and we will definitely be back!!!
Comment from Hotel Management
20 May 2024 by AC, Hotel Management
Dear Kristina,Perfection is always the goal, and we're delighted to know that we were successful. Our team thrives on being helpful to our guests, and so we thank you for sharing how that shined during your stay. It was a pleasure to share our slice of paradise with you, and we hope that you will think of us the next time you find yourself longing for more relaxation and rejuvenation.With sun and sea,Sarah WillResort Manager
by A verified traveler
Posted 12 May 2024
The resort was absolutely beautiful and the staff go above and beyond. The room key bracelets were so convenient and so cute to wear. We even got to keep them as souvenirs. Definitely the best place I have ever stayed.
Comment from Hotel Management
14 May 2024 by AC, Hotel Management
Dear Jennie,We are elated to find that we impressed at every turn, and we thank you for taking the time to share your thoughtful review. On behalf of every one of us at the resort, the pleasure was ours and we hope to serve as your host when you next visit paradise. With sun and sea,Sarah WillResort Manager
by A verified traveler
Posted 6 May 2024
Beautiful property
Comment from Hotel Management
9 May 2024 by AC, Hotel Management
Dear Jason,Perfection is always the goal, and we're delighted to know that we were successful. We hope you will think of us the next time you find yourself longing for paradise.With sun and sea,Sarah WillResort Manager
by A verified traveler
Posted 5 May 2024
Wonderful stay at Amara Cay! It’s been a few years since we visited and we love it even more now. Service, amenities , friendly staff, extras … all was great! Highly recommend.
Comment from Hotel Management
8 May 2024 by AC, Hotel Management
Dear Michelle,A perfect review always leaves us smiling from ear to ear and we thank you for spoiling us with your kind words. It was a pleasure to host you for another visit, and we look forward to many more.With sun and sea,Sarah WillResort Manager
by A verified traveler
Posted 5 May 2024
We reserved an oceanfront, beach ground floor with a king size bed months ago - upon our arrival they told us we were being “upgraded” to the 5th floor suite - this was a very large suite with 2 queen beds - not at all what I had booked- apparently our original room reservation was over sold - bait and switch- they get you there and you don’t have much choice . They said that someone should have called and told us this - nope. They gave us a hotel credit of $150. Just beware if you book a ground floor oceanfront- there are only 5 of these rooms. Disappointing .
Comment from Hotel Management
8 May 2024 by AC, Hotel Management
Dear William,We appreciate you taking the time to share your review though we are disheartened to learn that we fell short in providing the treasured moments we are known to provide. We regret that we were not able to honor your original accommodation, and we deeply apologize for any inconvenience. We hope that the vista allowed from the higher room provided a stunning backdrop during your stay and that the gestures provided by our team showcased our desire to make things right. Welcoming you again would be our delight and we hope that possibility is something you will consider.With sun and sea,Sarah WillResort Manager
by A verified traveler
Posted 4 May 2024
Great spot for families!
Comment from Hotel Management
8 May 2024 by AC, Hotel Management
Dear Anthony,Perfect reviews always melt our hearts, and we thank you for spreading the joy. It would be a pleasure to one day host you and yours again and we trust you are looking forward to your return just as much as we are.With sun and sea,Sarah WillResort Manager
by A verified traveler
Posted 1 May 2024
I love the outdoor bar area. The staff is excellent. Especially Q ( That’s her name). The only downside is that the lighting in the room and bathroom is terrible. Simply not enough light.
Comment from Hotel Management
3 May 2024 by AC, Hotel Management
Dear Ronald,We welcome you to our extended Amara Cay family and we thank you for sharing your thoughtful review. We are elated to read that Q took the lead in ensuring you felt perfectly at home. We greatly appreciate your added feedback and hope that you will join us again soon for more relaxation and rejuvenation.With sun and sea,Sarah WillResort Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
6 May 2024 by AC, Hotel Management
Dear Zachary,Your perfect review melts our hearts, and we thank you for taking the time to pass this along. It was a pleasure to serve as your island abode and we look forward to welcoming you again in the months and years ahead.With sun and sea,Sarah WillResort Manager
