Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lemon grove
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Berna, thank you for rating your stay at Sonesta Irvine so highly! The team is thrilled to see you had a great experience. We look forward to welcoming you back soon!
by A verified traveler from Hayward
Posted 3 Jun 2024
Had a good time. The property is nicely done. The amenities were there and it’s in the perfect area, especially for business travelers. Only suggestion I have is a little more friendliness from the night auditor, checked in relatively late and she did her job and was explanatory but was a little curt.
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Norman, thank you for your positive feedback about Sonesta Irvine. We're delighted that you enjoyed our property and found the location convenient for business travel. We appreciate your suggestion regarding the night auditor and will ensure it helps us improve guest experience. We're looking forward to welcoming you back.
by A verified traveler
Posted 2 Jun 2024
I really liked how quiet it was and how close we were to the airport. Our room was very clean, shower had hot water, and the bed was very comfortable. The staff was nice and professional. We will definitely stay here again.
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Andrew, thank you for sharing your positive experience at Sonesta Irvine. We're delighted to hear you enjoyed the quiet atmosphere, clean room, comfortable bed, and the convenient location near the airport. Our team members will be thrilled to know they contributed to your enjoyable stay. We're looking forward to welcoming you back again soon!
by A verified traveler
Posted 29 May 2024
The staff in the reception didn’t seem to understand their job. Very stand of.
I will never go back.
Comment from Hotel Management
29 May 2024 by Sonesta Team , Hotel Management
Hi Luiz, Thank you for taking the time to share your review. We are disappointed to hear that your stay did not meet your expectations. We value your feedback and will share your experience with our management team, so we can continually improve our guest service.
by A verified traveler from Los Angeles
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Erika, thank you for your excellent rating of Sonesta Irvine! We're delighted to know you enjoyed your stay and appreciate your support. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 25 May 2024
Great
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Josh, thank you for your succinct feedback! The team at Sonesta Irvine is delighted you had a great experience. We hope to welcome you back soon!
by A verified traveler
Posted 24 May 2024
Nice
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Thank you for the amazing rating, Adelaida!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Irvine soon!Thanks again for leaving your feedback!
by A verified traveler
Posted 24 May 2024
Clean
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Thank you for the 4/5 rating, Angelito!We are excited to see that you had an enjoyable experience at Sonesta Irvine. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
by A verified traveler
Posted 21 May 2024
The pillows are hard and too big
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Fernando, thank you for your feedback. The Sonesta Irvine team values guest comfort and appreciates your input on the pillows. We hope to provide an even better experience during your next stay.
by A verified traveler
Posted 19 May 2024
They charge $39/day for parking - ridiculous...
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Woo, the parking fee is set to ensure adequate and secure parking for all guests. Your feedback will be shared with management for consideration. Thank you for sharing your thoughts.
