Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Sofa had a musty smell
Comment from Hotel Management
6 Jun 2024 by Jeff M, Hotel Management
Sorry that something went wrong, hope the rest of the stay was positive.
by A verified traveler
Posted 4 Jun 2024
Hotel is in a nice area. Room was cleaned but still dirty... asked for room to be touched up, staff came and started wiping the toilet with a rag and then used the same rag to wipe the bathtub, so we cleaned it ourselves so the kids could use the bath.... was double charged on one day for parking, front desk quickly adjusted it. Rooms are quiet. Probably wouldn't choose this property again.
Comment from Hotel Management
4 Jun 2024 by Katrina A., Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 30 May 2024
Everything was nice and clean. The breakfast was good.
Comment from Hotel Management
30 May 2024 by Jeff M, Hotel Management
Appreciate you Laura!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Jeff M, Hotel Management
Thank you for staying.
by A verified traveler
Posted 28 May 2024
Very clean. Staff is so friendly and their free breakfast is the best!
Comment from Hotel Management
31 May 2024 by Jeff M, Hotel Management
Thank you for being an amazing guest to serve!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Jeff M, Hotel Management
Thank you Jorge!
by A verified traveler
Posted 27 May 2024
The front desk and room services did not answer our calls. I had to go downstairs and see them in person. The front desk did not inform us we need to book for the cleaning services. When we asked and booked for the next day, no one showed up. I asked the front desk if they see our cleaning reservation, I did not get an answer. We stayed for 4 nights without any cleaning services. They ask people to leave trash outside the room. You can see garbage bags and towels in the hallway.
Comment from Hotel Management
29 May 2024 by Jeff M, Hotel Management
We are sorry this was so confusing and it should not have been. Requesting service should be easy.
by A verified traveler
Posted 26 May 2024
Very nice staff. Clean property and rooms.
Comment from Hotel Management
29 May 2024 by Jeff M, Hotel Management
Thank you for recognizing our staff Brian.
by A verified traveler
Posted 26 May 2024
Beautiful property!
Comment from Hotel Management
29 May 2024 by Jeff M, Hotel Management
Appreciate you staying with us here!
by A verified traveler from Morgan Hill
Posted 26 May 2024
Hard to find parking close to hotel
Comment from Hotel Management
29 May 2024 by Jeff M, Hotel Management
Thank you
