Ratings based on 592 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Feb 2024
While I don't typically complain, my experience at La Kinta Riverfront was extremely disappointing. Despite a nice lobby, the Deluxe King room we paid extra for was far from deluxe. The carpets were stained. Furniture was in poor condition, with ripped leather on the bed frame and a beat-up coffee table. The bathroom lacked the promised rainfall shower head fixture as the handle was broken and had rusty tiles. The safe didn't work, the WiFi was unreliable, and the TV had poor quality. Even the glass cups were dirty. The bedside buttons didn't work, and one fell off the wall. The only positive was the cold AC. We stayed only because we were exhausted from traveling. We planned two nights but left after one, opting for a nicer hotel elsewhere. Save yourself the trouble and money—avoid staying here.
Room 14-09, February 19, 2024.
Comment from Hotel Management
8 Mar 2024 by Guest Service Manager, Hotel Management
Dear Edgardo,Thank you for choosing Kinta Riverfront Hotel & Suites and taking time to share this review with us.We are truly sorry to hear of the shortfall you encountered with the room condition. Please be assure that we have addressed your complaints with the entire team & necessary action have been taken for further improvement.Thank you
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
20 Jan 2024 by Guest Service Manager, Hotel Management
Dear Yee Ling ,Warmest regards from all of us at Kinta Riverfront Hotel & Suites!We certainly looking forward to welcoming you back to Kinta Riverfront Hotel & Suites. Jumpa Lagi !
by A verified traveler from Damansara
Posted 2 Dec 2023
The superior king size bedroom we stayed in is spacious and the air-cond is cold enough. The mattress is hard, find it very uncomfortable to sleep on, the quilt is too thin, the toilet bowl cover is spoilt. There is no hand towel provided.
The location is a bit far out fr the town. You need a car or call e-hailing for that matter.
Comment from Hotel Management
7 Dec 2023 by Guest Service Manager, Hotel Management
Dear Thiew Kheng , Thank you for staying with us and leave us your feedback here. Regarding your comments we had conveyed it to our operations team and we will seriously look into it.Thank you for your comment. We look forward to welcome you back!
by A verified traveler
Posted 21 Nov 2023 on Wotif
The breakfast was great as were the staff at breakfast, but that was about the only good thing about the place. The room was old, the window did not close properly, we needed to call three times to get towels delivered.
The page for this hotel says the rooms are soundproof and that it has two pools. Neither is accurate. There is one pool, we were kept awake by a noisy party on a lower floor and could hear people in the corridor.
For the same price or less, there are better options in Ipoh.
Comment from Hotel Management
29 Nov 2023 by Guest Service Manager, Hotel Management
Dear Steven,Thank you for choosing Kinta Riverfront Hotel & Suites and taking time to share this review with us.Your valuable feedback definitely help us to improve our services.We sincerely hope that we would have the opportunity in welcoming you back again.
by A verified traveler from Singapore
Posted 1 Nov 2023
Comment from Hotel Management
29 Nov 2023 by Guest Service Manager, Hotel Management
Dear Vince,Thank you for reaching out and providing us with valuable rating.
by A verified traveler
Posted 27 Oct 2023 on Hotels
Hotel is old need update. Surrounding area is not as beautiful as shown in pictures.
Comment from Hotel Management
29 Nov 2023 by Guest Service Manager, Hotel Management
Dear Patrick,Thank you for reaching out and providing us with valuable feedback.We sincerely hope that we would have the opportunity in welcoming you back to Kinta Riverfront Hotel & Suites again.
by A verified traveler
Posted 20 Oct 2023
Close to train station. Friendly staff. Good breakfast with many options. Weight room and swimming pool. Riverside walk
Comment from Hotel Management
25 Oct 2023 by Guest Service Manager , Hotel Management
Dear William,Thank you for taking time to share your staying experience with us.We are truly delighted to receive your positive feedback. The entire team are motivated by your kind compliments.Please be assured that we will keep improving and continue striving for service excellence.
by A verified traveler
Posted 17 Oct 2023
Comment from Hotel Management
25 Oct 2023 by Guest Service Manager, Hotel Management
Dear Nilmini,Thank you for choosing Kinta Riverfront Hotel & SuitesWe hope to have opportunity to serve you better on your next visit. Thank you.
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
25 Oct 2023 by Guest Service Manager , Hotel Management
Dear Jeff ,Thank you for choosing Kinta Riverfront Hotel & SuitesWe hope to have opportunity to serve you better on your next visit. Thank you.
by A verified traveler
Posted 27 Aug 2023
Comment from Hotel Management
25 Oct 2023 by Guest Service Manager, Hotel Management
Dear Foong,Thank you for choosing Kinta Riverfront Hotel & SuitesWe hope to have opportunity to serve you better on your next visit. Thank you.
