Ratings based on 600 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
good
Comment from Hotel Management
15 Apr 2024 by Admin, Hotel Management
Thank you for staying with us. Appreciate your good comments and look forward to welcoming you again.
by A verified traveler
Posted 28 Mar 2024
It was oddly organised check-in. I was pestered to choose breakfast at 15:00 the previous day.
There were only 2 power points in the room. A window latch was very broken.
Mostly it was very comfortable
Comment from Hotel Management
29 Mar 2024 by rsvn, Hotel Management
Dear Roger,Thank you for staying with us. Appreciate your comments and look forward to welcoming you again.
by A verified traveler
Posted 24 Mar 2024
Nice hotel, newly refurbished, very friendly staff. Unfortunately they don’t offer evening meals.
Comment from Hotel Management
25 Mar 2024 by rsvn, Hotel Management
Dear Christine,Thank you for staying with us. Appreciate your comments and look forward to welcoming you again.
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
27 Feb 2024 by rsvn, Hotel Management
Dear Peter,Thank you and see you again.
by A verified traveler
Posted 21 Feb 2024
We do enjoyed our stay at Citetel! Convenient location, easy access to both Old & New Town! Near good restaurants! Great staff! Fantastic breakfast!!
Comment from Hotel Management
24 Feb 2024 by rsvn, Hotel Management
Dear Colleen,We are glad to hear that you have enjoyed your stay with us. Can’t wait to welcome you again.
by A verified traveler
Posted 12 Feb 2024
Hotel has been refurbished so looks nice, chic, comfortable. The room closet was an open concept, interesting. The cafe floor was still being refurbished when we were there.
Staff and security guards were friendly. As the parking lots are limited, the hotel utilizes lifts to allow for 2 cars to occupy the same spot. The guards were helpful when we needed to park.
The high water pressure from the bath shower was the best!
Location is within walking distance of a variety of cafes, coffee shops, a food court, pubs and tourists attractions. A 7Eleven, which connected to the hotel lobby was convenient for a getting a quick drink or snack.
There was a wide selection of free movies so the tv was stuck to that channel.
A water cooler was available in the corridor. If you needed to boil water, there was a kettle in the room.
Comment from Hotel Management
15 Feb 2024 by rsvn, Hotel Management
Dear Ken Lee,Thank you for staying with us. Appreciate your comments and look forward to welcoming you again.
by A verified traveler
Posted 7 Feb 2024
A quite hotel and affordable
Comment from Hotel Management
8 Feb 2024 by rsvn, Hotel Management
Dear Viet,Thank you for staying with us. Appreciate your comments and look forward to welcoming you again.
by A verified traveler
Posted 4 Feb 2024
Average place but staff assistance is a bonus.
Comment from Hotel Management
5 Feb 2024 by rsvn, Hotel Management
Dear Trixy,Thank you for staying with us. Appreciate your comments and look forward to welcoming you again.
by A verified traveler
Posted 18 Jan 2024
Staff were all feiendly, room and common areas were very clean, and the location is great. The hotel will be even better when the renovations on the 12th floor are finished
Comment from Hotel Management
31 Jan 2024 by rsvn, Hotel Management
Dear Kevin,Thank you for staying with us. Appreciate your comments and look forward to welcoming you again.
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
31 Jan 2024 by rsvn, Hotel Management
Dear Kooi Keen,Thank you and see you again.
