Ratings based on 971 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 30 May 2024
The kitchen staff was phenomenal and kind
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Hello Kendall,Thank you for taking a moment to share your wonderful review. We know the staff at Embassy Suites by Hilton Indianapolis Downtown makes all the difference, and truly appreciate you highlighting the kindness of our wonderful team. They will be delighted to know you were impressed with their service, and we look forward to welcoming you back for another memorable stay.Sincerely,Michael KauffeldGeneral Manager
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 23 May 2024
The place was amazing! The hotal was way more amazing than I thought it would be . Complementary snacks and drinks and the breakfast was amazing. The pool and Hot Tub were nice and relaxing. Easy walk to anywhere.
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Hello Stacy,We are delighted you had such an amazing stay with us. It’s fantastic to know that you enjoyed the complimentary snacks and drinks and that our breakfast met your expectations. We’re also glad you found the pool and hot tub relaxing and that our location was convenient. Your positive feedback means a lot to us, and we hope to welcome you back for another exceptional stay soon.Sincerely,Michael KauffeldGeneral Manager
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 19 May 2024
Room was kinda dirty found some stains and small debris on floor
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
While we are glad to learn you enjoyed your overall stay at Embassy Suites by Hilton Indianapolis Downtown, we do apologize you did not receive the pristine accommodation we are known for. We will be sure to review your feedback with our housekeeping staff to ensure a much cleaner and comfortable stay in the future. Thank you for your review, and we hope to welcome you back and exceed your expectations next time.Sincerely,Michael KauffeldGeneral Manager
by A verified traveler from Sacramento
Posted 17 May 2024
I like this property.
Comment from Hotel Management
19 May 2024 by General Manager, Hotel Management
Hi Kevin,Thank you for staying with us at Embassy Suites by Hilton Indianapolis Downtown. We are pleased your experience was ideal, and we appreciate your feedback. It was a pleasure hosting you, and we cannot wait to see you again soon!Sincerely,Michael KauffeldGeneral Manager
by A verified traveler from Wilmington
Posted 17 May 2024
Attended seminar in nearby hotel- sky walk was very convenient
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Hello Sandra,Thank you for sharing feedback on your recent stay. It's fantastic to hear our connected skywalk and proximity to the City Center was so convenient for you! Whether you are visiting for fun or for work, we take pride in providing the best possible experience for all of our guests. Thanks again for sharing your review. We look forward to giving you the perfect stay you deserve on your next visit to Indianapolis.Sincerely,Michael KauffeldGeneral Manager
by A verified traveler
Posted 14 May 2024
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Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Brenda,Thank you for staying at Embassy Suites by Hilton Indianapolis Downtown. We're thrilled to have earned your five-star rating and can't wait to see you again!Sincerely,Michael KauffeldGeneral Manager
by A verified traveler
Posted 7 May 2024
