Ratings based on 973 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Great!!
by A verified traveler
Posted 19 May 2024
Love it here!
Comment from Hotel Management
19 May 2024 by Charmaine, Hotel Management
Josh, we're glad to see you enjoyed your stay!
by A verified traveler from Devonshire
Posted 15 May 2024
The property is unique having been crafted within a train station. Some of the rooms are contained in an actual train.
So different!
Comment from Hotel Management
16 May 2024 by -Thanks Management-, Hotel Management
Thanks so much for reviewing our property and we are thrilled that or enjoyed our Unique environment. Hopefully we see you again soon when you are back in town.
by A verified traveler
Posted 8 May 2024
Trains were cool, construction nearby at the time, no knock to the hotel.
Comment from Hotel Management
9 May 2024 by Charmaine, Hotel Management
We're glad to see you enjoyed your stay
by A verified traveler
Posted 4 May 2024
Exceptional service from the staff. Way overpriced for the quality of the room/facilities. I've stayed in nicer, lower end hotels than this. Poor quality for the brand.
Comment from Hotel Management
7 May 2024 by Charmaine, Hotel Management
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We’re scheduled for renovation at the end of this year, and all our furniture's and some areas in the hotel will be updated/replaced. Your feedback will be shared with our team. We sincerely hope to opportunity to serve you again in the future and exceed your expectations.
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 20 Apr 2024
Staff not very hospitable, almost apathetic or just going through the motions.There was no hot water in the whole building. Come to find out that the boiler was broken. No warning from staff. Tub did not drain at all. Still full after an hour
Comment from Hotel Management
21 Apr 2024 by Mecka, Hotel Management
Hi Arthur,We truly apologize for your experience while staying with us. The hot water boiler had went out and we were not unaware until the morning of that why we had to do an emergency shut down. I wish we had known sooner to inform guest. Also thanks for bringing the tub to our attention it will be routed to the appropriate department. Please if we can do anything else for you feel free to reach out. -Thanks management 317-236-7480
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Thanks Management, Hotel Management
Hi David,Thanks so much for staying with us and leaving us a 4 star. Hopefully we have earned your trust for a future visit and leave you with a 5 star stay.
by A verified traveler
Posted 16 Apr 2024
The staff was so polite and helpful from the moment we checked in until we checked out!
Comment from Hotel Management
17 Apr 2024 by Charmaine, Hotel Management
Thank you for your great review. At Crowne Plaza, we work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you'll visit us again soon.
by A verified traveler
Posted 16 Apr 2024
One morning there was no hot water. Do not recommend
Comment from Hotel Management
17 Apr 2024 by Charmaine, Hotel Management
We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.
