Ratings based on 2,351 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Great place, really enjoyed
Comment from Hotel Management
15 May 2024 by IWRH-FD, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 12 May 2024
Very thin walls. You can hear everything your neighbors are doing. Hotel/resort is a bit rundown compared to the competitors in the area. Price is pretty expensive for what you are getting.
Comment from Hotel Management
15 May 2024 by IWRH-FD, Hotel Management
We apologize for not meeting your expectations
by A verified traveler from Fremont
Posted 12 May 2024
On May 7th, I had a deeply troubling experience at the Indian Wells Resort Hotel. Arriving around 7 pm, I was informed by the front desk that the king bed room I had booked and prepaid for was unavailable, offering me only a small double bed instead. When I requested to speak to a manager, David Weinberg approached me with rudeness, confirming that no room was available for me despite my booking.
Upon questioning what could be done to rectify the situation, Mr. Weinberg suggested that my reservation could simply be canceled, allowing me to find accommodations elsewhere. His demeanor turned threatening when I probed further, culminating in him making derogatory remarks, explicitly calling me a "f***** Mexican," and threatening to call the sheriff to have me removed for trespassing.
Feeling cornered and without other lodging options, I had to swallow my pride and accept the double bed room he reluctantly offered back after initially canceling my reservation. Throughout this exchange, Mr. Weinberg warned that any further complaints from me would result in losing even this inadequate accommodation.
This incident left me humiliated and distressed, forcing me to remain in an unwelcoming environment due to a lack of alternatives. It was only after two days that I gathered the courage to report this unacceptable treatment. This experience at Indian Wells Resort Hotel was not only disappointing but deeply offensive.
by A verified traveler
Posted 11 May 2024
Convenient for Indian Wells country club
Comment from Hotel Management
13 May 2024 by IWRH-FD, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 8 May 2024
very convenient- enjoyed our stay & will stay there again !!
Comment from Hotel Management
10 May 2024 by IWRH-FD, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 8 May 2024
Staff is always friendly and helpful
Comment from Hotel Management
13 May 2024 by IWRH-FD, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 8 May 2024
Loved my stay! My room had 2 bathrooms which was awesome! The breakfast and the pool were great also! Thank you!
Comment from Hotel Management
13 May 2024 by IWRH-FD, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by IWRH-FD, Hotel Management
Thank you!
by A verified traveler
Posted 5 May 2024
Everything it’s wonderful!
Comment from Hotel Management
7 May 2024 by IWRH-FD, Hotel Management
Thank you!
