Ratings based on 22 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2023
The staff at this facility were A . They made us feel at home and went out of their way to make our stay comfortable and enjoyable
by A verified traveler
Posted 8 Mar 2019
They serve the food cold.
Serve hot drinks with cool warm water, how to meet x your coffee or Milo when the water is not hot enough.
Ask sauce for the food they serve but already consumed the food not even arrive the sauce and not been serve at all.
Need to improve the service especially food serving
Comment from Hotel Management
25 Apr 2019 by Shiena, Hotel Management
Good day! Thanks for your review. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Respectfully,
by A verified traveler
Posted 27 Feb 2019 on Hotels
Comment from Hotel Management
27 Feb 2019 by Ken, Hotel Management
Good day! Thank you for giving us feedback. We'll try to assess your concerns. Thank you, God Bless!
by A verified traveler
Posted 17 Dec 2018
We were checked into a room with a broken hot water heater, the staff knew and laughed about it when we complained, “ oh we know”. The noise from the function Hall was terrible and we were told no to all suggestions to deal with it. The room was dirty and the towels, mat and sheets were stained. I was told scrambled eggs were unavailable for breakfast, only sunny side up was available? Makes no sense unless the scrambled egg chef had a day off! Terrible motel, not even a hotel, will never spend money here again.
Comment from Hotel Management
18 Dec 2018 by Ken, Hotel Management
Good day! Thanks for your review. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day. Thank you very much.
Respectfully,
Ken,
Hotel Operations Assistant
by A verified traveler
Posted 14 Nov 2018
Comment from Hotel Management
14 Nov 2018 by -shane kasilag, Hotel Management
Thanks for staying with us. We appreciate your feedback :)
by A verified traveler
Comfy beds
Posted 4 Nov 2018 on HotelsOur room premier with 2 beds is very affordable shared by 4 adults with no extra pay and also includes free breakfast for all of us.It's clean and we'll lighted too. We had a nice and comfortable stay. Will surely avail next time we visit ilagan.
Comment from Hotel Management
7 Nov 2018 by abby, Hotel Management
Good day Ma'am, Thank you for a good feedback and thank you also for choosing Dreamwave Hotel Ilagan. Hope to see you again soon and we are always here to serve you! Thank you and Godbless :)
Recommended
for Everyoneby A verified traveler
Excellent Service
Posted 15 Aug 2018
Pros: excellent service
Cons: breakfast meal and security
Excellent hotel personnel and service
though the breakfast is not that good and there's no security guard present when we were there.
Comment from Hotel Management
16 Aug 2018 by -anj, Hotel Management
Good day Ma'am/Sir, We appreciate your thoughts in order to improve and maintain our facilities and services. We're looking forward to see you soon. Thank you and God bless
by A verified traveler from Vancouver Canada
Posted 3 Aug 2018
The staff are excellent, attentive and friendly. The check in and check out process was handled efficiently.
Comment from Hotel Management
6 Aug 2018 by abby, Hotel Management
Hi Sir, Thank you for the wonderful comments. We really appreciate it. Hoping for you next stay with us. Godbless! :)
by A verified traveler
Posted 30 Jul 2018 on Hotels
Hot water in room was not working well... rooms are big.. loctaed beside the mall.
Comment from Hotel Management
1 Aug 2018 by Aaron, Hotel Management
Thank you for sending us a feedback. We appreciate your thoughts in order to improve or maintain our facilities and services. We're looking forward to see you soon. Thank you and God bless
by A verified traveler
Posted 29 Jul 2018
Comment from Hotel Management
1 Aug 2018 by Aaron, Hotel Management
Thank you for sending us a feedback. We appreciate your thoughts in order to improve or maintain our facilities and services. We're looking forward to see you soon. Thank you and God bless
