Ratings based on 878 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
They were not friendly
Comment from Hotel Management
1 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Rebecca, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HUNTSVILLE - MADISON. I am sorry that your experience was less than ideal due to the unprofessionalism you indicated. At Red Roof, it is our desire to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Apr 2024
They was friendly and professional. But the room wasn't what they advertised and it had a musky smell,and we couldn't get the tv to work or dial 0 to get front deck
Comment from Hotel Management
20 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Juanita. The staff and I at the Red Roof Inn PLUS+ Huntsville - Madison appreciate your 3/5 score following your stay. I am happy that you found us to be friendly and professional. However, you stated that the smell described, the room that was advertised and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler from HACIENDA HEIGHTS
Posted 6 Apr 2024
Pleasant staff. Coffee and yogurt for breakfast was convenient.
Comment from Hotel Management
7 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Michelle,Thank you for being a guest here at our Red Roof Plus+ Huntsville Madison. We are happy to have been able to provide you great staff service and our breakfast. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Carol, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HUNTSVILLE - MADISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 26 Mar 2024
The room was a nice size and everything was really clean!
Comment from Hotel Management
28 Mar 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Arlene,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE - MADISON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean, spacioous room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 25 Mar 2024
This was not a good stay. I was on the bottom floor with the room facing a busy intersection. I checked in a little after 5pm, and left around 9pm because I was scared and uncomfortable staying there because of the people above me. I was hearing suspicious activity with loud banging noises and sounded like a female was crying getting beat up by what sounded like a Hispanic man. I was hungry so I began to walk to Arbys next door to get a sandwich and watched 2 vehicles in the parking spots with Hispanic men watching me, so I began to walk fast then began running to arbys when I saw one vehicle start following me. Arbys was closed so I quickly ran back to my hotel room as fast as I could and as I was running I noticed a Hispanic man overlooking the balcony on the 2nd floor and he said “pssst, hey” to me but I ignored him. The walls are thin at that motel, and I heard the man on the balcony call over to his guy in the vehicle say something about me after I just got inside, then he started speaking Spanish to him. I had a gut wrenching feeling from the noises I had heard upstairs earlier that evening and felt extremely unsafe, especially being a young woman there alone, out-of-state. I called 911 because I was scared when I heard Hispanic men very close to my door talking to each other and I thought something bad was going to happen since I was alone. 3 police officers showed up to investigate. I asked an officer to escort me to another place because I felt so unsafe.
Comment from Hotel Management
27 Mar 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Clarissa, Thank you for writing to us about your recent stay at our hotel Red Roof Inn PLUS+ Huntsville - Madison. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear John, The staff at the Red Roof Inn PLUS+ Huntsville - Madison and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Mar 2024
Female office staff is extremely rude and unhelpful
Comment from Hotel Management
25 Mar 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Ralph, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Huntsville - Madison. The situation you described regarding your interaction with our front office staff which hindered your stay, prompting your 1/5 score. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we ask that you give us another opportunity to make a better impression on your next visit.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Mar 2024
It was a clean room. Hot water. Difficult TV to use. Quiet
Comment from Hotel Management
19 Mar 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HUNTSVILLE - MADISON. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that the room was clean, you were pleased with the quietness and the hot water. However, as it relates to your comment of the tv, please accept our apologies for the inconvenience caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
15 Mar 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HUNTSVILLE - MADISON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
