Ratings based on 267 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Pros:
1. Staff are responsive. The phone in my room wasn't working and they responded and rectified it for me quickly.
2. Free parking
3. Eateries and convenience stores nearby
Cons:
1. Dont be fooled by the grand hotel lobby. The room is dated and lots of wear and tear could be seen in the furniture, furnishing and bathroom.
2. TV in the room is supposedly a smart TV but you cant connect to Youtube. Which may be a small issue for others but to me this is honestly the basic. Most channels are local TV news and variety channels. I stayed for 3 nights and didn't had any use for the TV.
3. The thing that bothered me the most is that there are no USB or universal ports on both sides of the bed. The ports are located at the desk area. I'm a seasoned traveller and to be honest, I haven't encounter this issue for the longest time. I spent 8 days in different parts of Taiwan and even the minsu/airbnb accommodation provided more advanced and modern amenities/facilities.
Overall, i feel that the management didn't bother to update and upgrade the room amenities and this has resulted in poor customer experience. Personally, I will not choose this hotel again.The price they are charging doesn't match my expectations.
by A verified traveler
Posted 20 Oct 2023
Staff are kind and professional. Everything looks great until stepping into the room. Excess wear and tear. Didn't live up to expectations.
by A verified traveler
Posted 11 May 2023
Very convenient to shopping and dining.
by A verified traveler
Posted 8 May 2023
Nice and clean, staffs are very helpful.
by A verified traveler from Santa Clara
Posted 29 Jul 2022
the daily room clean servicer left 1 bag of trash in the table. it is not good.
by A verified traveler
Posted 28 Mar 2022 on Hotels
by A verified traveler
Relax and enjoy
Posted 13 Mar 2021 on HotelsThe lobby cafe 13Bistro's food was convenient and taste good. And Big city is only a few minutes away, also hotel surounded by schools and parks,good for walking and shopping in the city center. Room was clean by politely changed. Recommend for others to stay.
by A verified traveler from HK
Posted 16 Nov 2019
Hotel staff is very friendly and helpful.
Hotel location is absolutely convenient (walking distance) to tourist places around.
But hotel is a bit old-fashioned and out-dated for me.
by A verified traveler
Posted 2 Aug 2019 on Hotels
Overall stay in terms of room cleanliness and conditions is considered good and within walking distance to the largest mall in Hsinchu which make the search for good food pretty easy.
by A verified traveler
Good place to stay
Posted 4 Mar 2019 on HotelsGood and relax
