Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Awesome location
by A verified traveler
Posted 30 May 2024
The staff were the best! They were beyond helpful and always courteous! I hope to return soon!
Comment from Hotel Management
31 May 2024 by Safe Travels, Aless Chau - Marketing Coordinator, Hotel Management
Your lovely words mean wonders to us, Caroline! Our staff strives to ensure our guests feel comfortable and as if they are home away from home. It has been a pleasure hosting your stay with us at the Westin Galleria Houston.
by A verified traveler
Posted 30 May 2024
The room is big but outdated. Toilet is lack of hotel's amenities and not so clean. Good thing about this hotel is convenient locations.
by A verified traveler
Posted 27 May 2024
Connected to galleria Mall
Comment from Hotel Management
28 May 2024 by Safe Travels, Aless Chau - Marketing Coordinator, Hotel Management
The direct access to the Galleria Mall is our favorite too! Talk about convenience. We are grateful for your review and is looking forward to seeing you again!
by A verified traveler
Posted 27 May 2024
Wonderful hotel. Lots of places to eat in the mall and directly around. It was nice and quiet as well. Will be staying here more often when I come into town.
Comment from Hotel Management
28 May 2024 by Safe Travels, Aless Chau - Marketing Coordinator, Hotel Management
You're wonderful, Ritesh! We truly appreciate the lovely compliments. Convenience is truly the magic key when traveling! Looking forward to welcoming you back the next time you are in Houston!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Safe Travels, Aless Chau - Marketing Coordinator, Hotel Management
We appreciate your rating, Maria! Thank you for staying at the Westin Galleria Houston. Looking forward to welcoming your next stay with us!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by Safe Travels, Aless Chau - Marketing Coordinator, Hotel Management
Thank you so much for your 5-star review, David! We will share this with our team to let them as we take pride in our exceptional service. We look forward to welcoming you back!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
16 May 2024 by Safe Travels, Aless Chau - Marketing Coordinator, Hotel Management
We are glad to learn you had an amazing experience with us, Bobby! Thank you for taking the time to leave us a review. We hope to see you soon in the near future!
by A verified traveler
Posted 13 May 2024
Clean hotel, friendly staff, quite atmosphere
Comment from Hotel Management
16 May 2024 by Safe Travels, Aless Chau - Marketing Coordinator, Hotel Management
Thank you for your kind compliments, Kristina! We strive to provide a place where you feel right at home. Looking forward to welcoming you back to the Westin Galleria Houston!
by A verified traveler
Posted 12 May 2024
It was a great experience.
Comment from Hotel Management
16 May 2024 by Safe Travels, Aless Chau - Marketing Coordinator, Hotel Management
Your satisfaction is our satisfaction, Julius! We are grateful for your support and is looking forward to hosting your future stay.
