Ratings based on 718 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
it was very nice and clean.
by A verified traveler
Posted 28 May 2024
by A verified traveler from austin
Posted 28 May 2024
The front desk staff were excellent very helpful.
DO NOT eat in the restaurant, food and service are horrific
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 26 May 2024
The staff was amazing. The room was decent only complaint was random stains on the room carpet.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Miya,Thank you for sharing feedback on your recent stay. It's disheartening that, although you received fantastic service and enjoyed our comfortable accommodations, there were aspects that didn't match your expectations. We take cleanliness seriously and we will be addressing this. Your report was shown to our housekeeping team to ensure this is resolved and your experience is not repeated. We hope you consider revisiting us in the future for an improved stay.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown
by A verified traveler
Posted 24 May 2024
Very nice and decent size room. Clean! Easy walk to the Toyota Center
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Rachel,From our clean, spacious accommodations to our prime location, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon. Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown
by A verified traveler
Posted 19 May 2024
At this property there is a rooftop bar. There were lots of people trying to go up and 3 elevators were not working. Only one was. Front desk was not very sympathetic and failed to mention there was a service elevator on the far right. Some of us figured that out and we started using it. Front desk should have mentioned that instead of telling us we could use the steep stairs.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Catherine,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you had concerns with the elevators and how the situation was handled. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're grateful for your time and hope we have another opportunity to welcome you back and impress you with our improvements.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 10 May 2024
The room at Le Meridien was very nice. The staff was extremely friendly. The location is very convenient to the theater and sporting events.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Gerard,Our goal is to ensure we always have high marks on the three "C's" that are important to our guests: comfortable accommodations, convenient location, and courteous service. We are thrilled you were impressed with all we have to offer, and we hope to welcome you back to Le Meridien Houston Downtown the next time you're in the area.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown
by A verified traveler
Posted 9 May 2024
I liked that I could walk to the stadium to catch a ball game.
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Bernadette,Thank you for taking the time to provide your review. It's wonderful to hear that you enjoyed our proximity to the ballpark, and we hope you had a great time. Please come see us again when you're in the area.Sincerely,Daniel TabaresGeneral ManagerLe Meridien Houston Downtown
