Ratings based on 986 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler from San Antonio
Posted 2 May 2024
Excellent location particularly for Astros fans in town!
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review. We're delighted to hear that you enjoyed our location, especially as Astros fans visiting the area. It's always our goal to provide a memorable experience for all our guests, and we're thrilled that you found our spot to be excellent. We appreciate your support and look forward to welcoming you back again soon!Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. We would love the opportunity to welcome you back soon. Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 10 Apr 2024
Great location‼️Staff was awesome 👏
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your great review! We're thrilled to hear that you enjoyed our great location and that our staff provided you with awesome service. We appreciate your support and hope to welcome you back again soon!Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 8 Apr 2024
The staff was very nice. But they weren't very informative about the shuttle transportation or the Spa. They never made us aware that its best to book appointments with either or both if you wanted to use these services. Even though i made them aware that this was our first experience staying with them. Not to mention the from our to the outside was horrible. All we saw was the back of a building and ac ducts outside of our room window.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for sharing your comments with us. We're delighted that you had a positive interaction with our staff during your stay. While we do offer walk ins for both the Spa and Shuttle Services, they are based upon availability and appointments are always recommended. The hotel also offers rooms with fabulous city views and we would be happy to offer recommendations for your next visit. We hope for the opportunity to welcome you back in the future and exceed your expectations.Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 4 Apr 2024
No parking
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriot Houston Downtown and for your review. We're delighted to hear that you had a great overall experience during your stay. Please note that we do offer valet parking services for our guests' convenience that include in and out privileges. Additionally, there are alternative parking options located close to our hotel. Thank you again as your feedback is valuable to us, and we hope to have the pleasure of welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler from North Wales
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager
