Ratings based on 1,249 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
The property was a smaller modern building and room. Staff was friendly and welcoming.
by A verified traveler
Posted 27 May 2024
Best. Pillows. EVER! Lovely staff who are all awesome people! Beautiful building - it used to be a telephone office and they incorporated phones into the theme of the place.
This is NOT their fault, but the train does run by and I could hear the horn from it throughout the day. Just something to be aware of, but I don't think it took away from the lovely experience. A little noise is typical in a downtown area.
I would recommend this hotel to anyone staying in Houston.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Tabitha, Thank you for your kind review of Hyatt Place Houston / Downtown. We are pleased to read about your enjoyable stay and that our comfortable beds provided you with a relaxing night’s sleep. However, we are sorry for any inconvenience you had with the noise. We look forward to having you as our guest again whenever your travels bring you back to Houston. In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 27 May 2024
This hotel in centrally located. You can walk to Minute Maid Park in 10 min. You can also take the bus from the IAH airport to this hotel. The bus stop is a few blocks away. Clean hotel with elegant bathroom. Free continental breakfast. I would book this hotel again
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Rachelle, We appreciate the time you've taken to share your comments regarding your stay at Hyatt Place Houston / Downtown. We were especially pleased to read your comments about our complimentary breakfast and that our location was perfect for your needs. We all look forward to your return visit!In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 25 May 2024
Had a nice stay at this property. Staff was helpful
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Tobi, Thank you for posting your review of Hyatt Place Houston / Downtown. We are thrilled to know we exceeded your expectations and that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 24 May 2024
Great location, room nice, staff friendly, free continental breakfast, easy accessible affordable parking, centrally located
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Zhonnai, We appreciate you sharing your thoughtful feedback with other travelers. It is delightful to know you appreciated our convenient location and excellent rooms, as well as our friendly associates. We also appreciate you mentioning our complimentary breakfast buffet and ideal parking facility. Thank you for choosing Hyatt Place Houston / Downtown, and we hope to have the pleasure of welcoming you again soon.In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 22 May 2024
Great staff and service, Luis was particularly helpful. Wouldn’t hesitate to rebook when in Houston.
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Robert, Thank you for your recent stay at Hyatt Place Houston / Downtown and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Luis. Thank you again, and we look forward to welcoming you back very soon.In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 22 May 2024
My stay was May 20-22nd 2024
10/10
Room was clean
Food (breakfast) was tasty
Staff was very friendly.
Tracey working the coffee bar so nice and was great
The front desk girl with the braids works mornings ..I didn’t get her name but she was amazing.
And there is another guy that floats around. In a black shirt and a walkie . . He was also very good . Thank all three of you for making my stay pleasant and memorable .all three of you deserve a raise !
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Mr. Costa, Thank you for taking the time to write about your experience at Hyatt Place Houston / Downtown. We take great pride in delivering excellent service; our staff is committed to making sure that our guests enjoy their stay so thank you again for appreciating their efforts. Your kind compliments will be shared with Tracey. We also appreciate you mentioning our delicious food and spotless accommodations. We hope you will choose to stay with us again on your next visit to the area.In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler from Yankton
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Amantha, thank you for the perfect rating. We are glad you had a wonderful time at Hyatt Place Houston / Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Ines, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Crystal, Thank you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. We look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager
