Ratings based on 955 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Bfh v
by A verified traveler
Posted 3 Jun 2024
Hotel was great
Comment from Hotel Management
5 Jun 2024 by Timothy Howell (AGM), Hotel Management
Good morning Ms. Natalie,Thank you for taking time to feel out our survey so we are able to hear more about your experience. We would love to know more about what made your stay great as we value all of the feedback from our guest. We look forward to having you stay with us again.
by A verified traveler
Posted 3 Jun 2024
Staff was very nice! Food was delicious. Very clean
by A verified traveler
Posted 1 Jun 2024
Clean
Comment from Hotel Management
2 Jun 2024 by Ushi P.-Guest Service Champion/Front Desk Sup., Hotel Management
Dear Deandrea,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 1 Jun 2024
Came for Astros game. Free shuttle & breakfast a plus.
Comment from Hotel Management
2 Jun 2024 by Ushi P.-Guest Service Champion/Front Desk Sup., Hotel Management
Dear Zelda,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay (& our shuttle & our Fresh Start Breakfast), and we hope you will stay with us again in the future!
by A verified traveler
Posted 1 Jun 2024
Excellent room and very friendly staff
Comment from Hotel Management
2 Jun 2024 by Ushi P.-Guest Service Champion/Front Desk Sup., Hotel Management
Dear Gregory,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! Our staff strive to provide the utmost customer service for all of our guests. We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
2 Jun 2024 by Ushi P.-Guest Service Champion/Front Desk Sup., Hotel Management
Dear Sean,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!
by A verified traveler
Posted 29 May 2024
I chose this hotel because of the bar and restaurant however neither was ever opened, and then the evening before we were to check in I received an email about $100 deposit and that it cost $25 a night to park in their parking garage, and the rooms were extremely small. We checked out before 7pm and they still charged to park that night. We left a day early!
Comment from Hotel Management
2 Jun 2024 by Ushi P.-Guest Service Champion/Front Desk Sup., Hotel Management
Dear Benito,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 29 May 2024
Booked this hotel for a concert we were attending at Toyota Center. It was very close to the arena and the hotel even offered a shuttle service to and from the concert! The entire staff was friendly and the hotel was very clean. We would definitely stay here again when we are in Houston!
Comment from Hotel Management
2 Jun 2024 by Ushi P.-Guest Service Champion/Front Desk Sup., Hotel Management
Dear Natalie,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! Our staff strive to provide the utmost customer service for all of our guests. We are glad that you enjoyed your stay (including our shuttle service), and we hope you will stay with us again in the future!
by A verified traveler
Posted 28 May 2024
The parking situation was at little inconvenient
Comment from Hotel Management
2 Jun 2024 by Ushi P.-Guest Service Champion/Front Desk Sup., Hotel Management
Dear Khristina,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!
