Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The elevators were very loud. Concerned to use them.
by A verified traveler
Posted 1 Jun 2024
Definitely enjoyed the property , the rooms were very clean, staff was nice and breakfast was hot and fresh and also delicious ‼️‼️
by A verified traveler
Posted 30 May 2024
by A verified traveler from Tucson
Posted 20 May 2024
shuttle service to airport not good. waited way to long. Then sat in shuttle to try and fill last seat. with AC off
Comment from Hotel Management
21 May 2024 by Sunni, Hotel Management
Dear KermitWe sincerely apologize for the inconvenience you experienced with our shuttle service to the airport. Your feedback about the extended wait time and discomfort in the shuttle is deeply concerning.Please be assured that we take your comments seriously, and we will address these issues with our shuttle service team to ensure prompt and efficient service for all our guests. Additionally, we will investigate the matter regarding the air conditioning to prevent similar occurrences in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on your next visit.Best regards, Sunni SHoliday inn Express
by A verified traveler
Posted 16 May 2024
All is good for anyone travelling through the airport
Comment from Hotel Management
17 May 2024 by Sunni, Hotel Management
Dear JoachinThank you for your feedback. We are glad to hear that you found our services satisfactory and convenient for travelers passing through the airport. Your positive comments are greatly appreciated.We look forward to welcoming you back and ensuring your next stay is just as pleasant.Best regards, Sunni SHoliday inn Express
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 14 May 2024
Beautifully decorated, very clean. Professional staff.
Comment from Hotel Management
17 May 2024 by Sunni, Hotel Management
Dear LaraThank you for your kind words. We are thrilled to hear that you enjoyed our beautifully decorated and clean facilities. It is also wonderful to know that our staff's professionalism made a positive impression on you.We look forward to welcoming you back for another great stay.Best regards, Sunni SHoliday inn Express
by A verified traveler
Posted 13 May 2024
This is 2nd time I’ve stayed here. Both times were were amazing.The property is very clean, quiet and room is spacious. The bed/bedding are very comfortable. The staff are happy to help with whatever your needs are. Property is about a 10 minute drive from IAH airport. A few fast food options close within a 10 minute walk of hotel. Breakfast is good with many options ie: eggs, biscuits, gravy, sausage, rolls, fruit, yogurt, juice, coffee etc.. The shuttle was clean, driver was very nice. The only hiccup was it took about 30-45 minutes for pick up from airport. However, pick up was a busy Friday night at 6pm so that should be expected. This hotel is great place to stay.
Comment from Hotel Management
14 May 2024 by Sunni, Hotel Management
Dear DebbieThank you so much for choosing to stay with us again and for sharing your wonderful feedback! We're thrilled to hear that your second experience with us was just as amazing as the first. It's fantastic to know that you found our property to be clean, quiet, and spacious, and that you enjoyed the comfortable bed and bedding.We're also glad to hear that our staff provided you with excellent service and were happy to assist with your needs. It's great to hear that you found our breakfast offerings to your liking and that you appreciated the variety of options available.We apologize for the slight delay in shuttle pick-up from the airport, but we appreciate your understanding, especially during busy times. Your patience is valued, and we'll continue to strive for timely and efficient service.Your kind words mean a lot to us, and we'll be sure to share them with our team. We look forward to welcoming you back for another outstanding stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Sunni SHoliday inn Express
by A verified traveler
Posted 8 May 2024
Property seemed fairly new, but in my room almost everything I needed to use was broken. Bathroom faucet, handle was broken, so it barely worked. No black out blinds, they appeared to be missing on the roller, so I had the parking lot lights beaming into my room all night. Shower glass doors barely slid open as they were off the track. Suprised they did not fall out.
Comment from Hotel Management
12 May 2024 by Sunni, Hotel Management
Dear MichealThank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Maintaining our property to the highest standards is a top priority, and we regret that your room did not meet expectations in terms of functionality and comfort. Your comments regarding the broken bathroom faucet, missing blackout blinds, and shower glass doors have been duly noted, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay. If you have any further concerns, please don't hesitate to contact us directly. Warm regards, Sunni SHoliday inn Express
by A verified traveler
Posted 6 May 2024
Our 2 night stay in April was just what we needed. Close to the airport and free breakfast. The pool was nice but a bit too cold.
Comment from Hotel Management
12 May 2024 by Sunni, Hotel Management
Dear VickyThank you for choosing to stay with us during your visit in April! We're delighted to hear that our convenient location near the airport and complimentary breakfast met your needs. We're also glad you had the chance to enjoy our pool, although we apologize for any discomfort caused by the temperature being a bit too cold. Your feedback is valuable, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. We hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Sunni SHoliday inn Express
