Ratings based on 53 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
5.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Limited parking. No valet service.
by A verified traveler
Posted 27 May 2024
The hotel itself was clean and comfortable. The front desk folks were helpful when needed. My biggest gripe is that I paid $20 a night for parking in an unsecured lot, and there were not enough parking spaces; we had to circle several times to find something. Some cars were parked where they were not supposed to be because there was no other option.
by A verified traveler
Posted 27 May 2024
Everything was great, except for the parking space.
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 22 May 2024
Although we were there for a 2nd opinion, it was a plus meeting folks going through the same thing and sharing their success stories.
The only drawback were the bathroom sinks as the spout on the sinks were too short causing water to constantly flow backwards on the counter.
Comment from Hotel Management
23 May 2024 by Christian Jackson, Hotel Management
Thank you for your feedback, Robert. We are happy to hear that you connected with other guests and had a positive experience. I will make sure to inform our engineering team of the sink to solve the issue!
by A verified traveler
Posted 22 May 2024
Nice staff
Comment from Hotel Management
22 May 2024 by Christian Jackson, Hotel Management
Thank you for your feedback, Erica!
by A verified traveler from Winnie
Posted 22 May 2024
Y
Comment from Hotel Management
22 May 2024 by Christian Jackson, Hotel Management
Thank you for your feedback, Anothony. What could we have done differently to improve your experience?
by A verified traveler
Posted 20 May 2024
The property and rooms were average in cleanliness ( I found crumbs on the carpet floor upon entering room). But service was below average at the front desk when asking for early check-in, late check-out, or simply asking for a bottle of water comped. Responding to all by strict rules only and water was water was either free or $3 a bottle depending on the front desk mood. This stuff dodn't make me feel very good.
Comment from Hotel Management
22 May 2024 by Christian Jackson, Hotel Management
I am very sorry for your poor experience with us. We do not wish for this to be your final impression on our property. Please contact us directly so we can find out more about your experience and how we can make a positive impact for you in the future.
by A verified traveler
Posted 12 May 2024
This hotel is very nice and I will be staying again. The front desk including Javier and Doc were very polite and helpful. I have stayed at several hotels in my time and this place has it figured out. From the front desk, to the waitress at the restaurant, shuttle driver and security guard. I highly recommend this hotel for anyone in the area or anyone with a loved one visiting the Houston medical center. Keep up the good work!
Comment from Hotel Management
12 May 2024 by Christian Jackson, Hotel Management
Thank you so much for leaving your thoughts on our property, Lance. We greatly appreciate your business and hope to see you back on your next Houston visit.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Christian Jackson, Hotel Management
Thank you so much for your feedback!
