Ratings based on 971 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
It was nice and star was welcoming
Comment from Hotel Management
5 Jun 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Dominique,Thank you for your kind words! We're delighted you had a pleasant stay and found our staff welcoming. Your satisfaction is important to us, and we look forward to hosting you again soon!Thank You,Crowne Plaza Houston Galleria Area Management
by A verified traveler
Posted 30 May 2024
The lobby was beautiful. The room had a funny smell and the air conditioners were really loud
Comment from Hotel Management
4 Jun 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Andrea,We're delighted to hear that you enjoyed the beauty of our lobby. However, we apologize for any inconvenience caused by the funny smell in your room and the loud air conditioners. Your comfort is important to us, and we'll address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we appreciate your feedback. If there's anything else we can do to improve your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a much-improved experience.Thank You,Crowne Plaza Houston Galleria Area Management
by A verified traveler
Posted 27 May 2024
Staff was friendly and informative. Noise level was kept to a minimum. Clean room was a plus. Restaurant food was tasty.
Comment from Hotel Management
29 May 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Irene,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. It's lovely to know our friendly and informative staff, clean rooms, and the tasty food at our restaurant made your visit pleasant. We're also glad that the noise level met your expectations.We look forward to welcoming you back soon for another great experience!Thank You,Crowne Plaza Houston Galleria Area Management
by A verified traveler
Posted 19 May 2024
The place is old dirty the carpet was sticky. The staff does not care of complaints
Comment from Hotel Management
21 May 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Fred,We're sincerely sorry to hear about your disappointing experience. This doesn't reflect the standard of service we strive to provide. We take your feedback seriously and will address the cleanliness issues immediately. Please know that guest satisfaction is our priority, and we'll work diligently to ensure improvements are made. We apologize for any inconvenience caused and appreciate you bringing this to our attention.Sincerely,Crowne Plaza Houston Galleria Area Management
by A verified traveler
Posted 18 May 2024
Wonderful stay. Beautiful new property. Friendly staff at check out. The rooms are lovely.
Comment from Hotel Management
21 May 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Melanie,Thank you for your glowing review! We're thrilled you had a wonderful stay and enjoyed our beautiful new property. It's fantastic that our staff made your check-out experience pleasant, and we're delighted that you found the rooms lovely. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay in the future!Thank You,Crowne Plaza Houston Galleria Area Management
by A verified traveler
Posted 18 May 2024
Very good, no complaints
Comment from Hotel Management
21 May 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Rosalinda,We're delighted to hear you had an excellent experience during your stay! Your satisfaction is our priority, and we're glad we met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future!Thank You,Crowne Plaza Houston Galleria Area Management
by A verified traveler
Posted 17 May 2024
Love it! Very friendly personnel.
Comment from Hotel Management
21 May 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Eniria,We're thrilled to hear that you loved your experience with us! Providing friendly service is a top priority, and we're delighted that our personnel made your stay enjoyable. Thank you for your kind words, and we look forward to welcoming you back for another wonderful visit in the future!Thank You,Crowne Plaza Houston Galleria Area Management
by A verified traveler
Posted 16 May 2024
Great hotel, and price neighborhood in parking lot is unsafe
Comment from Hotel Management
20 May 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Lyle,Thank you for your feedback. We're glad you enjoyed your stay and found our hotel. The pricing is excellent. However, we apologize for any concerns about safety in the parking lot. Your safety is our priority, and we'll take steps to address this issue. We appreciate your input and hope to welcome you back for another enjoyable stay.Thank You,Crowne Plaza Houston Galleria Area Management
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
6 Jun 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Cole,We are always pleased to receive feedback from our guests about their stay with us at Crowne Plaza Houston Galleria Area, an IHG Hotel, and we are excited to see your PERFECT score rating. We are glad to learn that our accommodations met all your needs and you left satisfied with your stay. Thank you so much for choosing to stay with us while visiting Crowne Plaza Houston Galleria Area, an IHG Hotel!Thank You,Crowne Plaza Houston Galleria Area Management
by A verified traveler from Houston
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Crowne Plaza Houston Galleria Area Management, Hotel Management
Dear Jarvis,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Crowne Plaza Houston Galleria Area, an IHG Hotel many more times.Thank You,Crowne Plaza Houston Galleria Area Management
