Ratings based on 639 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 20 May 2024
Nice hotel very nice hotel
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Kenneth,Thank you for your kind words! We're delighted you enjoyed your stay at C. Baldwin, Curio Collection by Hilton, and our team looks forward to welcoming you back for another five-star stay.Warm regards,Charley M.General Manager
by A verified traveler
Posted 20 May 2024
Great !
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Tomi,Thank you for choosing C. Baldwin, Curio Collection by Hilton! We appreciate your perfect review and are glad your stay was great. Please come back and see us again soon!Warm regards,Charley M.General Manager
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 19 May 2024
by A verified traveler from Farmers Branch
Posted 19 May 2024
I have stayed at this property before and it was a spectacular. This visit has been shockingly poor. Heading to our room the hallways reeked of weed. Inside the room we found the toilet seat to be broken. We tried to call for room service but no one answered and no one called us back to get our order. For the cost of the room and valet, I expected much better service and environment.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Brittany,We apologize for the issues that arose during your recent stay with us. Your concerns regarding the smell, bathroom condition, and service are all very important to us and will be looked into by our team to ensure better quality for future stays. Feedback is what helps us improve, so we appreciate you sharing your concerns with us. We hope for the opportunity to welcome you back for a stay that accommodates your expectations.Warm regards,Charley M.General Manager
by A verified traveler
Posted 19 May 2024
No hand towels or wash cloths. Long lines for check in. Refused to let people check in early even though they were expecting more bookings than normal.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Wesley,Thank you for taking a moment to let us know about your visit. We are disappointed you had concerns with our service and accommodations. Our team will look into your comments further to find where we can improve and deliver a better experience for you next time. Again, thank you for your review, and we hope you will consider staying with us in the future. Warm regards,Charley M.General Manager
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 17 May 2024
Beautiful place. Great food.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Vanessa,Thank you for your kind words! We're delighted to hear you enjoyed our beautiful surroundings and great food. It would be a pleasure to welcome you back to C. Baldwin, Curio Collection by Hilton, for another five-star visit!Warm regards,Charley M.General Manager
by A verified traveler
Posted 15 May 2024
