Ratings based on 951 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 3 Jun 2024
Perfect for one night stay
Comment from Hotel Management
3 Jun 2024 by HI London Gatwick, Hotel Management
Dear Jure,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn
by A verified traveler from Aurora
Posted 25 May 2024
by A verified traveler
Posted 25 May 2024
The wash hand basin was blocked, too tired to request room swap as it was a late check in.
Comment from Hotel Management
25 May 2024 by HI London Gatwick, Hotel Management
Dear Mosunmola,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 22 May 2024
very close to airport. Shuttle. Restaurant good
Shower very narrow and deep, difficult to get in & put
Comment from Hotel Management
22 May 2024 by HI London Gatwick, Hotel Management
Dear Claudia,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn
by A verified traveler
Posted 21 May 2024
Very good
Comment from Hotel Management
22 May 2024 by HI London Gatwick, Hotel Management
Dear Jenna,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 12 May 2024
Quiet, clean ... had a lovely dining room, food was very good.
Comment from Hotel Management
13 May 2024 by HI London Gatwick, Hotel Management
Dear Allan,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn
by A verified traveler
Posted 11 May 2024
The breakfast buffet was great...amazing selection of hot and cold foods. The riom was clean, the bed comfortable, and we had everything we needed.
Comment from Hotel Management
13 May 2024 by HI London Gatwick, Hotel Management
Dear Michele,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn
