Ratings based on 979 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Santa Ana
Posted 17 May 2024
The staff is amazing they make u feel like a king or a queen very clean amazing location my wife’ loved it the infinity pool has the greatest view of Waikiki all the way to the beach I rate it 5 stars
by A verified traveler
Posted 17 May 2024
Just a very nice hotel with a great group of staff! Can’t wait to come back again!
by A verified traveler
Posted 27 Apr 2024
Always a great stay.
by A verified traveler
Posted 23 Apr 2024
Fabulous trip
by A verified traveler from Laguna Niguel
Posted 18 Apr 2024
The best in Waikiki area.
by A verified traveler
Posted 14 Apr 2024
The staff treated us like VIP
by A verified traveler
Posted 11 Apr 2024
Staying at The Ritz-Carlton Waikiki was an experience I just have to share. Honestly, it was the customer service that blew me away – it's like they've set a whole new standard. Imagine rating them 100 out of 10; that's how good they were. When our bidet had an issue, they had it replaced in less than 30 minutes. Needed a remote? Boom, delivered in 30 minutes as well. The valet parking wasn't just convenient, it was lightning fast. But, let me tell you, the real MVPs of our stay were the staff. Each one of them made us feel not just welcomed, but truly valued.
The hotel's location is another big win. It's so conveniently close to all the main attractions in Waikiki that we could just stroll out and be in the heart of everything in minutes. The beach, shops, restaurants – you name it, we were there without any hassle.
But circling back, what really made our stay unforgettable was the staff's genuine warmth and efficiency. They weren't just doing their jobs; they were making sure we had the best time. And we did. Hats off to The Ritz-Carlton Waikiki for making our vacation not just a stay, but a truly amazing experience. If you're heading to Waikiki, this is the place you want to stay at. Trust me, it's worth it.
by A verified traveler
Posted 11 Apr 2024
I wanted a place where I felt the cleanliness was good enough to sit on the floor of the hotel. This place delivered in so many ways. The customer service was top knot. Everyone was so kind. They were able to make all our wishes happen with ease. Our kids slept before the sun went down and they were able to make the room extra dark and provide toddler rails. It was great experience! Highly recommended
by A verified traveler
Posted 11 Apr 2024
What i did not like is some staff members treating us differently there because of what we were wearing from been and about. I brought 2 friends that never been in a fancy hotel before and yes they don’t know their ways in and out around the hotel. What I do like is that the location is close for walking distance to the beach and stores. But everything else is great. Thank you
by A verified traveler
Posted 10 Apr 2024
Great, spacious room. Nice bathroom. Exceptional service. Great location.
