Ratings based on 997 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
10 May 2024 by HotelMgmt, Hotel Management
Aloha, Skip. We wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression. Mahalo.
by A verified traveler
Posted 6 May 2024
Delayed check in time and rooms are not ready until 4:30 pm
Comment from Hotel Management
8 May 2024 by HotelMgmt, Hotel Management
Aloha Ting! We are disappointed that your arrival fell short of expectations. We also wish we could have checked you in sooner, but in order to make sure our guest rooms fully meet our high standards of cleanliness, our housekeeping team needs enough time to complete their preparations. Your comments will be used to see how we can enhance the guest experience, and we hope you will allow us a second chance to make a better impression. Mahalo!
by A verified traveler
Posted 5 May 2024
Its in the heart of Waikiki and easy quick access to the bus lines
Comment from Hotel Management
8 May 2024 by HotelMgmt, Hotel Management
Aloha Steve! Our secluded oasis in the center of the action allows easy access to many destinations, and we are happy that you enjoyed your stay with us at The Laylow! Mahalo for rating us four stars. Please make plans to lay low with us again soon! A hui hou!
by A verified traveler
Posted 30 Apr 2024
We love that it’s so close to everything, food, shopping and beach. We also enjoyed the live music and dj at the Hideout. Definitely recommend this hotel!
Comment from Hotel Management
1 May 2024 by HotelMgmt, Hotel Management
Aloha Justine! At The Laylow, we aim to provide a relaxing, memorable experience for our guests and your perfect rating means the world to us! We love knowing that you appreciated our secluded oasis in the heart of Waikiki. Please make plans to lay low with us again soon! Mahalo!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Hotelmgmt, Hotel Management
Aloha Michelle, We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon. Mahalo
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Hotelmgmt, Hotel Management
Aloha Maria Ida, We appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans! Mahalo
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
13 Apr 2024 by Hotelmgmt, Hotel Management
Aloha Delonne, We are proud to have earned your top score. Please come back soon! Mahalo
by A verified traveler
Posted 1 Apr 2024
The vibes were top tier at The Laylow. Everyone that I encountered was amazing, helpful, kind and genuinely caring. I really enjoyed the daily activities in the lobby & at the pool. The front desk staff was always helpful & pleasant. Last but certainly not least the bartenders, baristas and performers at The Hideout gave me so many wonderful options for dining & entertainment, I didn’t need to go anywhere else unless I really wanted to. I loved being able to walk to so many options so quickly. The International Market Place is literally next door. The Waikiki Market (higher end grocery store) is only a few block away, and their food options convenience were perfect for grabbing water, drinks, salads, wide variety of poke and so many other options of local fruits, snacks, etc.
I was able to book all of the excursion/tourist activities I wanted to try right in the lobby with the Blue Hawaiian vendor that was there daily. I did surfing lessons (twice), a dolphin swim, & luau. All the activities offered shuttle pick-up from a near by hotel, so there was only a 5-10 walk for each session. Each tour/ activity provided safe/ clear transportation and wonderful, knowledge filled experiences.
This was my first trip to the Hawaiian islands, and I didn’t want to leave so much so that I cried when I checked out on my last day. The front desk staff was so kind and loving while I got myself together, including the GM who introduced himself. I can’t wait to go back.
Comment from Hotel Management
3 Apr 2024 by HotelMgmt, Hotel Management
Aloha Jessica! Experiencing the magic of Hawaii for the first time is always special, and we are so grateful that you included us in your adventures! Our team is truly dedicated to helping you create lasting memories, and they will be overjoyed by your heartwarming remarks. We appreciate your fantastic feedback about our many thoughtful touches and curated amenities, and your perfect score made our day. It was sad for us, too, when you had to leave, and we are all eagerly awaiting your return to The Laylow! Mahalo!
by A verified traveler
Posted 29 Mar 2024
Too many hidden fees so pretty expensive
Comment from Hotel Management
2 Apr 2024 by HotelMgmt, Hotel Management
Aloha Lizette! At The Laylow, we strive to be transparent about our fees and amenities, and we regret that you were taken by surprise. Mahalo for sharing your feedback. We hope you will return soon so we can work to improve your impression of us. A hui hou!
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Hotelmgmt, Hotel Management
Aloha Elaina, Your star rating is greatly appreciated, and it will be our pleasure to welcome you back. Mahalo!
