Ratings based on 970 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Property was beautiful! The staff was friendly and very helpful at all times. Location was PERFECT! The hotel was walking distance from Waikiki beach and all of the stores/shops, restaurants and bars. The hotel also has valet parking with in and out privileges. I would definitely consider this hotel a hidden gem and I will be staying here again if I ever return to Oahu!
Comment from Hotel Management
4 Jun 2024 by Jeff - General Manager, Hotel Management
Aloha Ninoshka!Mahalo for being our guest and taking time to share such a wonderful review. Our heart of Waikiki location is the perfect place to start and end your day's adventure. I'm thrilled you found us and we appreciate being part of your vacation journey. We cannot wait to welcome you back to Oahu!
by A verified traveler
Posted 1 Jun 2024
The Valet parking was a bit difficult to navigate but the staff made the experience a lot better.
Comment from Hotel Management
4 Jun 2024 by Jeff - General Manager, Hotel Management
Aloha Erika!Mahalo for staying with us and your awesome rating. I appreciate you taking time to recognize the staff; they are the heart of Shoreline Hotel Waikiki. We hope we have the opportunity to welcome you back again!
by A verified traveler
Posted 29 May 2024
I come every year for my birthday long weekend and they are super friendly and nice customers service. See you next year
Comment from Hotel Management
31 May 2024 by Jeff - General Manager, Hotel Management
Aloha Amanda!Mahalo for staying with us again and sharing such a fabulous review! I'm thrilled we continue to be part of your amazing celebrations and truly appreciate your continued patronage. Please let me know when you are coming back next year!
by A verified traveler
Posted 25 May 2024
Room was not clean and small
Comment from Hotel Management
28 May 2024 by Jeff - General Manager, Hotel Management
Aloha Constantino!Mahalo for giving us a try. I understand that traveling with a young child is difficult and were aware that the rooms were not large enough for your family, but weren't aware of any housekeeping issues during your interaction with the front desk. I'm sorry that we were not the right fit for you but hope you found great accommodations and are enjoying your vacation.
by A verified traveler
Posted 25 May 2024
Very nice staff.
Comment from Hotel Management
28 May 2024 by Jeff - General Manager, Hotel Management
Aloha Juan!Mahalo for being our guest and sharing such a wonderful rating and kind words about the staff. I trust you had a great time in Hawaii and we cannot wait to welcome you back!
by A verified traveler
Posted 23 May 2024
This place is a 5/5 if you have a car you have to pay for valet parking, it’s 24hr valet parking. The entire staff was courteous the whole stay here. This will be one of my goto hotels while I’m here. Definitely on top of my list of affordable hotels that are super clean and professional.
Comment from Hotel Management
24 May 2024 by Jeff - General Manager, Hotel Management
Aloha Brandon!Mahlo for being our guest and sharing such a wonderful review! I'm thrilled to learn that your had an amazing time and that we could be part of it. I truly appreciate your kind words about he staff and I'm glad we are a new favorite hotel in Waikiki. Whenever Hawaii calls again, we will be here, ready to welcome you back to your home on the island!
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Jeff - General Manager, Hotel Management
Aloha Rado!Mahalo for staying with us and sharing you outstanding rating! I trust you made many vacation memories and we cannot wait to welcome you back to our island home soon.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Jeff - General Manager, Hotel Management
Aloha Holly!I'm sorry to learn of your disappointment during your 1 night stay with us. Our goal is to make every stay an enjoyable one, but we seemed to have missed the mark with you and would appreciate any additional feedback you can share. Our apologies for not exceeding your expectations.
by A verified traveler
Posted 18 May 2024
Staff was very friendly. Great location!
Comment from Hotel Management
22 May 2024 by Jeff - General Manager, Hotel Management
Aloha Janice!Mahalo for staying with us and sharing your kind words about the staff and our heart of Waikiki location. I hope you had a memorable time on Oahu and look forward to welcoming you back!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Jeff - General Manager, Hotel Management
Aloha Jerica!Mahalo for staying with us and sharing your outstanding rating! We appreciate you allowing us to be part of your vacation journey. Please come visit us and our island again soon!
