Ratings based on 1,826 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
We came on our honeymoon, and it was perfect, to view of the ocean, to the hospitality of the personal. Great food, great shopping. Sad to leave, but will be back! Ahola
by A verified traveler from St.Augustine
Posted 27 May 2024
Loved everything!
Comment from Hotel Management
27 May 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Paul, Mahalo for making us a part of your travel plans. We at Sheraton Waikiki are truly grateful for your amazing review and perfect rating. Knowing we made your stay incredible fills our hearts with immense satisfaction. Our entire team is dedicated to crafting unforgettable Hawaiian experiences for each guest, and your kind feedback lets us know that we are achieving our goal. It was a pleasure hosting your visit, and we look forward to seeing you again soon. As you journey onward, we wish you safe travels and memories that continue to bring you joy long after your departure. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
by A verified traveler
Posted 25 May 2024
This was my second time staying at this property, both times have been excellent. The costs associated to me are a value! The location and infinity pool are well worth it! You have excellent breakfast spots in island vintage and low key waffle & berry. The pool staff work hard to clear out chairs for new guests and the edge keeps the great drinks flowing! If your looking for a more adult trip give this place a shot
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Yuliya, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Waikiki; we hope to see you again soon. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team
by A verified traveler
Posted 23 May 2024
Good location, close to the beach and we enjoying our stay here.
Comment from Hotel Management
24 May 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Tong, Mahalo for choosing Sheraton Waikiki during your visit to Hawaii. We appreciate you sharing how much you enjoyed your time with us and our great location. Just three miles from the famed Diamond Head Crater steps from Waikiki Beach, shopping, and more, it is always a joy to provide our guests with the best our area has to offer. We hope to host you again any time your travels bring you this way. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
by A verified traveler
Posted 23 May 2024
Nice pool. Family friendly. Room like new
Comment from Hotel Management
23 May 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Guest, Mahalo for choosing Sheraton Waikiki. We are pleased you enjoyed our refreshing pool and excellent accommodations. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional stay.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team
by A verified traveler from Brush Prairie
Posted 23 May 2024
Love it
by A verified traveler from Surrey
Posted 22 May 2024
Best part of this resort by far is the pool. Adults only infinity pool was very nice, however $125-$250 to reserve a close pool chair and $18 drinks. Ocean front expensive room was very small, no counter space, nothing welcoming us to celebrate our 10 year wedding anniversary, though staff made aware long in advance. Most resorts would have a card or bottle waiting in the room. A little acknowledgment would go a long way. $49 a day in resort fees. $200 for late check out. Be prepared to spend a lot of money here. Loved the adults only infinity pool but wouldn’t stay here again as did not feel valued as a guest.
Comment from Hotel Management
23 May 2024 by Guest Experience Team, Hotel Management
Aloha Laurie, Mahalo for choosing us to celebrate your anniversary and for taking the time to review your recent stay at our hotel. We are pleased you enjoyed our refreshing pool. However, we regret any disappointment you had with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We have taken note of your feedback and we will convey this to our team. We truly value you as a guest and hope to have the opportunity to better your stay, should your travel plans bring you back to Waikiki again in the future.Mahalo,Mari K.Guest Experience Team
by A verified traveler
Posted 21 May 2024
This was our first time in Honolulu. I did quite a bit research before booking. We wanted to be on the beach, we wanted a decent and clean room, we didn’t want to be around children and be close to things. Sheraton Waikiki exceeded all of our expectations. I would stay here again and again. The infinity pool is for adults only so you can get away from the children. The hotel is newly renovated and super clean. The ocean front rooms have unbelievable views. The customer service is absolutely amazing. Close to anything you need. They truly beat vacation ever.
by A verified traveler
Posted 21 May 2024
Location
Comment from Hotel Management
22 May 2024 by Sheraton Waikiki Guest Experience Team, Hotel Management
Aloha Jefferey, Mahalo for choosing Sheraton Waikiki during your visit to Hawaii. We appreciate you sharing how much you enjoyed your time with us and our great location. Just three miles from the famed Diamond Head Crater steps from Waikiki Beach, shopping, and more, it is always a joy to provide our guests with the best our area has to offer. We look forward to hosting you again any time your travels bring you this way.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team
