Ratings based on 1,445 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Caldwell
Posted 25 May 2024
I recently stayed at the Princess for a business trip, I've stayed here several times. The hotel is a bit tired even though part of it has been (fairly) recently renovated/updated. My room was clean, only two of the four elevators were operating so there were long waits but the location is hard to beat, right next to restaurants, shopping and just across the street from the beach. Parking is $49/night which seems a bit high but all of the downtown hotels charge a premium for parking. If you're going for a holiday or business trip this is a good spot. They have a bar and restaurant on-site which is convenient and there is a new (to me) area to play pool, ping pong and foosball so it's good for kids or adults.
by A verified traveler
Posted 24 May 2024
Had a wonderful stay!
Comment from Hotel Management
25 May 2024 by Guest Experience Manager, Hotel Management
Aloha Michael, Mahalo for choosing Sheraton Princess Kaiulani. We are dedicated to providing a comfortable atmosphere for our guests; therefore, we love that you had a pleasant stay. We look forward to another opportunity to welcome you back soon.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler
Posted 21 May 2024
There was construction work along the Kalakaua road outside the hotel. A lot of pot holes on the road covered by large metal sheets. Very unsightly
Comment from Hotel Management
22 May 2024 by Guest Experience Manager, Hotel Management
Aloha Peter, Mahalo for being our guest and for the great rating. It is excellent to learn how much you enjoyed your time at Sheraton Princess Kaiulani and that we exceeded most of your expectations. However, we are disappointed to hear about the concern you outlined. Unfortunately, the public area and the environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We look forward to another opportunity to welcome you back soon.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler
Posted 18 May 2024
Samantha, the guest manager provided above and beyond customer service which really made a difference to our stay. Thank you Samantha! We had so much fun and will def return
by A verified traveler
Posted 17 May 2024
Excellent stay at the hotel, amazing service and friendly people. Will definitely recommend and return next time x mahalo to the staff. Nga Mihi xx
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Guest Experience Manager, Hotel Management
Aloha Mikhail, We are glad you enjoyed your time at Sheraton Princess Kaiulani. Mahalo for your nice rating, and we look forward to your next visit.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler from GILBERT
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Guest Experience Manager, Hotel Management
Aloha Cynthia, Mahalo for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Mahalo,Samantha Londynsky,Guest Experience Manager
by A verified traveler from Berwick
Posted 12 May 2024
The staff is so friendly and helpful
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Guest Experience Manager, Hotel Management
Aloha Donna, Mahalo for being our guest. Our top priority is for you to have an enjoyable stay and from your nice rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Sheraton Princess Kaiulani, and we look forward to welcoming you again soon.Mahalo,Samantha LondynskyGuest Experience Manager
by A verified traveler
Posted 9 May 2024
Very nice
