Ratings based on 147 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
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Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Thanks for the 4/5 rating, James!We're happy you had such a lovely stay at Romer Waikiki at The Ambassador! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
by A verified traveler
Posted 29 May 2024
Water service and rooms has space there.. !
Also I could lent bicycle ( I was scared to an American style bicycle)
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Noriko, thank you for sharing your experience at Romer Waikiki at The Ambassador. We're glad to hear you appreciated our spacious rooms and water service. It’s great to know you took advantage of our bicycle rental, even if it was a little different from what you're used to. We hope to welcome you back on your next visit!
by A verified traveler
Posted 27 May 2024
Great, responsive staff. Cute interior design.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Christine, thank you for sharing your positive experience at Romer Waikiki at The Ambassador. The team members are delighted to hear you appreciated their responsiveness and enjoyed the cute interior design. We're looking forward to welcoming you back!
by A verified traveler
Posted 27 May 2024
I had an amazing stay at the Romer. The staff were friendly and helpful. Everything is in walking distance. Great views of the ocean and the city life. I will definitely come back to the Romer in Waikiki!
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Aneika,Thank you for sharing your fantastic experience at the Romer Waikiki at The Ambassador. The team is delighted to hear you enjoyed the friendly service, convenient location, and stunning views. They are excited to welcome you back on your next visit!Safe travels until then!
by A verified traveler
Posted 26 May 2024
Good place to stay but just seemed like we kept having problems from power going out in our first room to phone or tv or internet not working.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Michael, thank you for sharing your experience. It's great to hear you found our location to be a good place to stay. We regret to hear you encountered challenges during your visit. Your feedback is invaluable, and we will look into the matters you've mentioned. We hope you consider staying with us again for a more seamless experience in the future.
by A verified traveler
Posted 26 May 2024
The staff at the front desk were the best!!!!
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Mylene, Romer Waikiki at The Ambassador is thrilled to hear that you had such a positive experience with our front desk team members! They work hard to ensure every guest feels welcome. We're looking forward to your next visit!
by A verified traveler
Posted 23 May 2024
Very nice staff and very clean rooms.
Comment from Hotel Management
24 May 2024 by Customer Service, Hotel Management
Daniel, thank you for your kind words! The team members at the Romer Waikiki at The Ambassador are delighted to hear you enjoyed the clean rooms and friendly service. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 21 May 2024
Front desk never answered and it took a long time to get bedding for the pull out. Also hot water didnt work in the shower. No option to self park. $51 for valet a day!!!! Super expensive hotel for no reason.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Jamie,Thank you for taking the time to share your feedback. We're sorry to hear you experienced some inconveniences during your stay, including challenges with both the front desk and hot water, as well as the cost concerns. Your comments are valuable and will be considered in efforts to improve the guest experience.Safe travels, and thank you for choosing us.
by A verified traveler
Posted 16 May 2024
It was in a great location, there was different events going on throughout the week, live music, a little pool party and yoga in the morning which I really enjoyed! I loved being able to walk to the Main Street to the restaurants, bars and fancy shops. The breakfast options were relatively small but that was fine for me. The pool was a nice size and there were always sunbed available, all of the double sunbeds seemed to be reserved every single day but no one was on them..I assumed people just paid for them and then didn't sit on them, which would have been really frustrating if there wasn't any of the regular free sunbeds available. Our bedroom rooms were a really nice size and the bathrooms were great. Sometimes it took a little while to get hot water come through the shower but eventually it did. The TV's in the rooms were great, we linked up our Netflix so we could watch movies on there, I thought this was a massive perk! Our bedrooms didn't get cleaned for a few days but after speaking to the reception they was able to sort this out for us. All the staff here were really nice, they was always happy which made our days even better. I'd highly recommend this hotel.
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Crystal, thank you for sharing your wonderful experience at Romer Waikiki at The Ambassador! We're delighted you enjoyed the events, morning yoga, and the convenience of our location. It’s great to hear you found our bedrooms spacious and appreciated the in-room entertainment options.We're glad the issue with room cleaning was promptly addressed by our reception team. We value your satisfaction and are thrilled to know our team members contributed positively to your stay. Your recommendation means a lot to us. We're looking forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 15 May 2024
It's well-located and has a great swimming pool
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Narasimha, thank you for your kind words about Romer Waikiki at The Ambassador. We're delighted you enjoyed our location and the swimming pool. We look forward to welcoming you back soon!
