Ratings based on 1,143 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Was disappointed to hear loud jack hammering while trying to relax around the pool. Also disappointed we had a nice balcony view of ocean and unable to open window slider to hear the ocean. Also was not aware valet rate is $65 per day! However beautiful hotel, staff were amazing and buffet was delicious.
by A verified traveler
Posted 30 May 2024
Hotel was beautiful. Walking in to the hotel and seeing outside to the ocean was breathtaking. Loved relaxing in the rocking chairs on the front porch of the hotel. Great shopping and food all Walking distance. Only compliant was the staff at the dining restaurant were rude both times wanting to eat at the restaurant,poor customer service. Great vacation. Would definitely recommend
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Guest Experience Team, Hotel Management
Aloha Diba, Mahalo for rating your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
by A verified traveler
Posted 29 May 2024
The hotel built in 1901. Colonial architecture. First hotel in Honolulu
by A verified traveler
Posted 28 May 2024
Always feels good to stay there!
Comment from Hotel Management
28 May 2024 by Guest Experience Team, Hotel Management
Aloha Otniel, Mahalo for reviewing your visit to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know you always enjoy your stays with us. It is our pleasure to provide you with a consistently pleasant experience. We look forward to welcoming you back again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
by A verified traveler
Posted 27 May 2024
Great!
by A verified traveler
Posted 27 May 2024
The staff were all very friendly. You cannot beat the view and the location!
Comment from Hotel Management
28 May 2024 by Guest Experience Team, Hotel Management
Aloha Rebecca, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know you were impressed with the service you received from our associates and that you loved our prime location. We are also glad you enjoyed the beautiful views our property offers. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
by A verified traveler
Posted 25 May 2024
It was our privilege to stay at the 1st Lady of Waikiki. The staff was super friendly and helpful. The on site gym was terrific for a quick workout. The Pineapple sorbet at the poolside cafe was delicious and I wish I had some now! 😎
by A verified traveler
Posted 25 May 2024
Very clean and nice
Comment from Hotel Management
26 May 2024 by Guest Experience Team, Hotel Management
Aloha Loren, Mahalo for reviewing your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Maintaining a high standard of cleanliness and comfort for our guests is a top priority, and we are thrilled to know that we met your expectations in this regard. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
by A verified traveler
Posted 25 May 2024
I couldn’t have asked to stay in a more lovely hotel! The rocking chairs under the banyon trees was one of my favorite things. Listening to the waves, the music, and the birds was amazing. We rented a cabana which was absolutely wonderful! I highly recommend!
Comment from Hotel Management
26 May 2024 by Guest Experience Team, Hotel Management
Aloha Darinda, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. It is wonderful to know that you loved the rocking chairs under the banyan trees and enjoyed the serene experience of listening to the waves, music, and birds. We are also glad you had a great time renting a cabana and found it to be a highlight of your visit. Your high recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in the future.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa
