Ratings based on 314 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Good.
by A verified traveler
Posted 10 May 2024
Beautiful property with a lot of potential. The new owners have a lot of work ahead.
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 12 Apr 2024
Property is under construction but the staff is amazing
by A verified traveler
Posted 7 Apr 2024
It is under small renovation but awesome stay
Comment from Hotel Management
10 Apr 2024 by Pumpkin, Hotel Management
Mahalo Lisa
by A verified traveler
Posted 26 Feb 2024
Its a very unique stay, had no issues checking into my room. I arrived in the afternoon and just called the number on the door and someone showed me to my room. I was staying in the Dillingham and at first was a little worried about the door that leads to my what was supposed to be a private bathroom. The door was just locked from the inside, but not completely closed off you could open it ever so slightly which was worrying, but you can only do so much I guess. The room was warm, but after asking for the ac remote was comfortable. The view of the mountains from the bathroom is nice. I stayed for 10 days and was given new towels midway through the stay. The location was very convenient as I was visiting someone from the University there. I didn’t go to the breakfast while I was there the one time I attempted to go I went to the “kitchen” area and was told to leave and wait. It is an old building but my room was well kept other than some dust on the windows. There was also a hatch that led to the attic in the bathroom which I had to close and a budda? Statue behind a curtain next the the bathroom which I thought was weird, but I didn’t care. The backyard was very green and luscious it was very pretty. The pool, however, was not clean sadly, but I didn’t go to Hawaii to swim in a swimming pool, would have been nice though. There was also a cockroach that I had to kill in our trashcan. They have washers and dryers there so that was nice.
Comment from Hotel Management
10 Apr 2024 by Pumpkin , Hotel Management
Thank you for the feedback Moises. We are doing our best with what we’re given and am striving to do better
by A verified traveler
Posted 23 Feb 2024
When we arrived it didn’t look like anything you would want to stay the night. Then it had a number to call for check in. Once we did that the lady Lisa stated there were no rooms available. She did pay for Uber to go to another property for our inconvenience
Comment from Hotel Management
10 Apr 2024 by Lisa, Hotel Management
Sorry for the experience but I’m sure if we had space for you and your party, your experience would have been much better (:
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler
Property in a state of disrepair
Posted 17 Feb 2024 on HotelsThe property is in quite a state of disrepair and does not look like the photos. The breakfast was very limited and most mornings they were out of everything. It seems the current owners purchased the property out of foreclosure so perhaps they will get it in proper working order in time, but unfortunately our stay was not as comfortable or nice as we had hoped.
Comment from Hotel Management
10 Apr 2024 by Lisa, Hotel Management
I wish I knew the identity of the poster so I could better address concerns but this comment is an overall of how everyone feels unless they give us a chance to win them over with hospitality.
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
10 Apr 2024 by Lisa, Hotel Management
Mahalo
