Ratings based on 990 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
해어드라이기가 눈에 잘 보이는 곳에 있으면 좋겠습니다
애완동물 동반은 보기 안좋습니다
by A verified traveler
Posted 11 May 2024
Couldn’t have been better. They treat you like royalty. They always ensured we had sufficient water bottles or restocked us, valet brought our vehicle out ahead of time, very friendly staff. Housekeeping is the real MVP for coming multiple times to check up on us and restock our waters. 10/10 stay. Will definitely be back. Thank you
by A verified traveler
Posted 7 May 2024
Overall it is good
Comment from Hotel Management
9 May 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Susie,Thank you for choosing to say at Ka Laʻi Waikiki Beach on your recent trip to Hawaii.We appreciate you taking the time to share your stay experience with us, and we are happy to hear that you had a pleasant experience overall.We hope that you had a relaxing flight back home and all of us certainly hope to serve you here again in Waikiki, Susie!Warmest aloha,
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 20 Apr 2024
1st class property.
Comment from Hotel Management
8 May 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Tanies,Thank you for choosing to stay at Ka Laʻi Waikiki Beach for your family vacation.We are thrilled to hear that you felt the hotel was "1st class property" and all of us are truly grateful for your feedback.We hope that you had a relaxing flight back home and we hope to welcome you all again in the near future, Tanies!Warmest aloha,
by A verified traveler
Posted 19 Apr 2024
I believe this was one of the best experiences ever, when it came to the service, and resort!! Everything was above and beyond!!
Comment from Hotel Management
8 May 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Kevin,Thank you for allowing us to serve you on your recent stay in Waikiki.We are grateful for you taking the time to kindly share your hotel experience with us and we are delighted to learn that our service was "above and beyond!" and this certainly means a lot to us.All of us will truly hope to welcome you back here in Waikiki, Kevin!Warmest aloha,
by A verified traveler
Posted 8 Apr 2024
The property was very clean and safe. Great location to the beach and restaurant.
Comment from Hotel Management
22 Apr 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Chelle,Thank you for choosing to stay at Ka Laʻi Waikiki Beach during your trip to Honolulu.We are delighted to learn that you found the location "great" and felt the property "very clean and safe."We are certainly grateful for you taking the time to share your hotel impression with us and will look forward to welcoming you back in the near future, Chelle!Warmest aloha,
by A verified traveler
Posted 28 Mar 2024
Staff was incredible.
Rooms amazing with the exception of the terrible beds and linens.
Only complaint the resort fee we get charged is outrageous and the perks you get for it are falsely advertised.
Comment from Hotel Management
16 Apr 2024 by Tsuyuri Masuda - Guest Relations Manager, Hotel Management
Aloha Ms. Hrelia,Thank you for your recent stay with us at Ka La'i Waikiki Beach and taking the time to provide us to with your valuable feedback. We sincerely apologize that the amenities included in the resort fee was not feasible and linens were not up to our standards. We will take this feedback to the pertinent department staff to reassess the areas of service improvement for our guests.
by A verified traveler
Posted 21 Mar 2024
On one occasion there was no room service at all --- no explanation was given despite being asked for clarification.....
On v. positive side: we arrived earlier (due to the airline changed schedule), and were instantly offered a temporary (at no cost), room until our designated room was ready.....
Comment from Hotel Management
10 Apr 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Jan,Thank you for allowing us to serve you on your recent trip to Oahu. We further appreciate you taking the time to share your stay experience with us.We are happy to learn that you were able to smoothly settle in upon arriving, especially knowing your traveling distance. On the other hand, we regret to hear that we were not able to offer you a room service on one occasion during your stay and we apologize any inconvenience that this may have caused on that day. We will be sure to share your feedback without respective management team for further discussion for future improvements.In the meantime, all of us will look forward to serving you again here in Waikiki, Jan!Warmest aloha,
by A verified traveler from Mill Creek
Posted 16 Mar 2024
Perfect location with a great staff and food. They do need a sundries store however. A place to get ice cream or desert wouldn’t hurt either. Very comfortable and beautiful hotel. Would gladly stay there again.
Comment from Hotel Management
9 Apr 2024 by Christie T./Executive Assistant, Hotel Management
Aloha Nancy,Thank you for staying at Ka La'i Waikiki Beach during your recent vacation in Waikiki.We further appreciate you kindly taking the time to share your hotel experience with us.We are happy to hear that you found the location "perfect," staff and food "great."Your constructive feedback is certainly appreciated, and we will be sure to share with our management team for further discussions.In the meantime, we will truly look forward to serving you again, Nancy!Warmest aloha,
