Ratings based on 682 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
We had an amazing time. We will book again in the future
by A verified traveler from Everett
Posted 5 May 2024
Our main requirement was to have a one bedroom and a kitchen, The Hilton Hawaiian village met these requirements. Safety and easy beach access was another positive as well. Certain towers definitely need an update, their age is showing. The biggest negative is that if you're stsying at their "Grand Vacations" rooms, then their "timeshare" sales people will hound you into a presentation. Unfortunately, I took the time to view their pitch and it wasn't pleasant at all. They don't want you to ask any questions and if you dont buy their "timeshare" they will get very nasty. Nothing like the Hawaiian culture at all. Everything else was great, just dont waste your vacation in their pitch.
by A verified traveler
Posted 3 May 2024
Beautiful property
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Guest Services, Hotel Management
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
by A verified traveler from lihue
Posted 31 Mar 2024
Waited in the looong check in line only to be told we had to go somewhere else.
Text communication was great.
Parking prices are outrageous. $70 a night for self parking.
by A verified traveler
Posted 30 Mar 2024
We’ve stayed at the Hilton Hawaiian Village a few times now. It occupies a beautiful stretch of beach and has pleasant grounds and multiple pools with a lot of nearby dining and shopping. We’ve always found the staff to be very nice. But, there are issues and they are getting worse. There is a serious pigeon problem around some of the pools and it’s not apparent that cleaning surfaces occurs daily. As for our unit, check in was quick and easy. However, the maintenance and attention to detail was lacking and the units are beyond tired. Our unit on the 21st floor of the Lagoon Tower was a one bedroom (3 of us) with a pullout sofa and full kitchen. The space was nice and the balcony was spacious with a nice view. But, almost immediately I stepped in something sticky on the carpet. Then, when we went to make up the pullout sofa we found the condition of the mattress revolting. It was heavily stained. It should have been replaced long ago. We further found our dishwasher ran but didn’t wash and the icemaker in the frig was not connected. There is one icemaker for the entire building and it’s on the third floor. The elevators are always busy and can have long wait times. At that point an ice cube tray would have been a nice amenity. Plan your check out time to allow extra time for the elevator. There were stressed out people every day trying to get down with their luggage. We’re on the fence on whether we’ll return.
Comment from Hotel Management
10 Apr 2024 by Guest Services, Hotel Management
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikiki.
by A verified traveler
Posted 25 Mar 2024
Paradise! Amazing. Room needed updating but otherwise can’t go wrong the property is absolutely stunning.
Comment from Hotel Management
10 Apr 2024 by Guest Services, Hotel Management
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 21 Mar 2024
The room itself was excellent! Very clean kitchen, living area and bathroom. The Toto toilet was a bonus!!
Service at check in was excellent.
Text feature made it ultra convenient to comminucate.
Cons: the pools. Overcrowded, full of sunscreen milky water, hog cheese people that leave their stuff all over the chaise chairs make it impossible to get a seat. Better management of releasing unused chairs (like at other resorts) would be great!
A taxi almost ran me over by Kalia tower as he was speeding through :( I was on the sidewalk, geez
by A verified traveler
Posted 20 Mar 2024
The Hilton was beyond my expectations we will be going back for sure
Comment from Hotel Management
10 Apr 2024 by Guest Services, Hotel Management
Thank you for review your stay. We are so delighted to see you enjoyed your experience with us. We look forward to hosting you again in the future.
