Ratings based on 992 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Was okay
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Nicole, thank you for sharing your feedback about your stay. It seems you found your experience to be adequate, but didn't find anything standout. Please know that we strive for all of our guests to be delighted with their experience. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 2 May 2024
Next to good restaurants
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Peter, it's good to hear you appreciated the location's proximity to various eateries. Should you visit again, feel free to ask for any dining recommendations. Your feedback is valued and helps us ensure a pleasing experience for all our guests.
by A verified traveler from prince rupert
Posted 25 Apr 2024
Great staff...tanya went above and beyond
.during my check in. She resolved an issue to my satisfaction very quickly
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Sean, it's wonderful to know our team member Tanya provided you with exemplary service at Courtyard by Marriott Waikiki Beach. We pride ourselves in ensuring our guests feel valued and satisfied, so we're glad to hear she was able to quickly resolve any issues that arose during your check-in process. Thank you for your kind words and we hope to see you again on your next visit.
by A verified traveler
Posted 24 Apr 2024
First of all, loved the valet parking! Not having to hassle with parking is so nice. The rooms were small but clean and comfortable. The pool area is nice. Staff was very friendly and helpful.
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Lori, we're thrilled to hear that your experience at Courtyard by Marriott Waikiki Beach was positive. It's wonderful to learn that the convenience of the valet parking was beneficial for you and that you found the rooms to be clean and cozy. It's also great to hear you enjoyed our pleasant pool area and our courteous team members. We can't wait for your next stay with us.
by A verified traveler from Henderson
Posted 3 Apr 2024
Very nice property and the staff were amazing.
Comment from Hotel Management
5 Apr 2024 by Customer Service, Hotel Management
Cheryl, we're delighted to hear that you enjoyed your stay at Courtyard by Marriott Waikiki Beach. It's always wonderful to hear such positive comments, particularly about our team members. We hope to welcome you back in the near future!
by A verified traveler
Posted 2 Apr 2024
Peaceful. Right in the middle of everything but so private. Pool and hot tub area surrounded by native foliage and mini waterfall-so refreshing! lovely relaxing music and breezes!!
Comment from Hotel Management
3 Apr 2024 by Customer Service, Hotel Management
Grace, we're delighted to hear that your stay at the Courtyard by Marriott Waikiki Beach was peaceful and refreshing. Hearing that you enjoyed the serenity of our pool area, enlivened by the mix of local flora and soothing waterfall, makes us proud. We're also glad you appreciated the calming music and refreshing breezes. We hope to have the opportunity to welcome you again in the future.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Customer Service, Hotel Management
Thank you for sharing, Daniel.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
by A verified traveler
Posted 30 Mar 2024
Read the fine print, you cannot park anywhere near the property as they require valet at a steep 58 plus tips per day. That adds a considerable amount to your stay. Restaurants are not great. Would not recommend.
Comment from Hotel Management
31 Mar 2024 by Customer Service, Hotel Management
Taylor, we're truly sorry to hear that your experience didn't meet expectations. We recognize that the parking structure at our location may not be ideal for everyone and we understand your dissatisfaction. We also regret that our dining options did not leave a positive impression. Your feedback matters to us and please know we're committed to finding ways to make our guests' stays more enjoyable. We hope you'll consider returning in the future to witness the improvements.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Maria, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
by A verified traveler
Posted 25 Mar 2024
Our first room was on the 3rd floor facing the street, right ourside the bus stop and bars/nightclubs which stay open late. We switched to the 10th floor facing the pool which was much better. Hotel rooms are in need of a refresh.
Comment from Hotel Management
25 Mar 2024 by Customer Service, Hotel Management
Edward, thanks for sharing. It appears your initial room location didn't meet your expectations, but we're pleased that you found the second room more to your liking. However, we understand there may have been concerns about the room's current decor. Please know, we regularly update our spaces to ensure a comfortable stay for all guests. Your feedback is integral in these efforts, and we appreciate your patience. We look forward to the opportunity to welcome you back again for a superior experience.
