Ratings based on 860 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
The stay was perfect but the tax for a two night stay was hard to swallow.
by A verified traveler
Posted 3 May 2024
Great staff. Nice rooms.
by A verified traveler
Posted 3 May 2024
This hotel was awesome i just wished i could self park for free or self park at a cheaper rate then 45 a night. I honestly thought it was free because how much i spent on the package deal from the flight, car and hotel. It was still nice to visit.
by A verified traveler
Posted 2 May 2024
The staff were exceptional!
by A verified traveler
Posted 1 May 2024
by A verified traveler from Albuquerque
Posted 30 Apr 2024
Love love love this place!
by A verified traveler
Posted 22 Apr 2024
Nicest and most helpful staff ever!
Comment from Hotel Management
25 Apr 2024 by Taryn, Hotel Management
Aloha Keith, Mahalo for taking the time to review your recent stay. We are delighted to hear that our staff blew you away. We hope you come back to visit us again soon. Mahalo.
by A verified traveler
Posted 9 Apr 2024
On the day of my arrival less than 5 hours before my check in, I received a call, not from the hotel itself but, rather a call center indicating that my reservation has been replaced or move to other hotel due to their “customers time share”. I booked this hotel and paid in full 8 month prior to my arrival but at the last minute I was told my reservation has been replace. They gave me the choice of taking the replacement or cancel the reservation. What other choice do I have when I’m already on my way and had reserved/planed my stay for 6 nights. I did not receive no email confirming these changes or agreed to any of this and I had to ask them to email it to me. And had to call the actual hotel to confirm if this was really happening. This was really inconvenient and unprofessional with business. I had always stayed with Wyndham due to their best customer service and how professional the hotel is handle. But this experience however has me puzzled, unsettling and that I was not as an important like their “time share customer”. I will be bringing my business elsewhere.
by A verified traveler
Posted 24 Mar 2024
This was our 3rd time staying here and have enjoyed it each time
Comment from Hotel Management
25 Apr 2024 by Taryn, Hotel Management
Aloha Terra, Thank you for taking the time to review your recent stay. We are so delighted to hear that we are your hotel of choice when coming to Oahu. We hope to see you on your 4th trip. Mahalo.
by A verified traveler
Posted 20 Mar 2024
The property was lovely, clean, accomdated all of our needs. The staff was most gracious...all the staff. I do wish check-in could be earlier than 4pm cuz it doesnt leave much room to be on time for 445 dinner reservations.Being from Texas, I didnt feel the AC was able to keep the room temp cool enough, however I would certainly visit this property again and recommend, mostly because the staff and location.
Comment from Hotel Management
25 Apr 2024 by Taryn, Hotel Management
Aloha Kelly, Mahalo for giving us a 5 rating. We are please to hear that we accommodated all of your needs. Your feedback is much appreciated, and it has been sent to the appropriate departments. We hope you come back to visit us again soon. Aloha.
