Ratings based on 247 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from spanaway
Posted 7 Jun 2024
Great stay
Comment from Hotel Management
7 Jun 2024 by Luana Hawaii, Hotel Management
Aloha,Thank you for choosing Luana Hawaii Realty for your stay. We are looking forward to hosting you again.Mahalo.
by A verified traveler
Posted 4 Mar 2024
I thought I was getting an accessible bathroom. It was not. No handrails for the toilet and the toilet was low. Only one handrail in the shower with the bathtub wall being so high it was difficult to get in. I only thank God my stay was short enough that I could put up with staying there, although I was very tempted to move. It was uncomfortable for me.
Comment from Hotel Management
4 Mar 2024 by Luana Hawaii, Hotel Management
Thank you for sharing your experience with us. We're sorry to hear that the bathroom did not meet your accessibility needs. We understand the importance of having the right facilities for your comfort and safety. We apologize for any discomfort this may have caused during your stay and appreciate your patience. If you have any further comments or suggestions, please feel free to share them with us.
by A verified traveler
Posted 8 Feb 2024
N/a
Comment from Hotel Management
8 Feb 2024 by Luana Hawaii, Hotel Management
Thank you for choosing Luana Hawaii Realty for your stay.We look forward to welcoming you back to our hotel in the future.
by A verified traveler from Raleigh
Posted 13 Dec 2023
Thank You
Very Very Very nice Place
Comment from Hotel Management
13 Dec 2023 by Luana Hawaii Realty, Hotel Management
Thank you so much for your kind words! We're thrilled that you found our place to your liking. If there's anything we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back!
by A verified traveler
no service, no problem
Posted 12 Dec 2023 on HotelsAs this was a vacation rental, there was no 'service'. Not a problem. I did notice that there was a hole in the wall. The bed was somewhat softer than my personal preference.
Comment from Hotel Management
13 Dec 2023 by Luana Hawaii Realty, Hotel Management
Thank you for your stay at our vacation rental unit and taking time to review our unit. We appreciate your understanding regarding the lack of traditional services in a vacation rental setup. If there's anything specific, you'd like us to improve upon or if you plan to visit again, please let us know. We'd love to make your next stay more comfortable and enjoyable.Mahalo.
by A verified traveler
Posted 30 Nov 2023
good
Comment from Hotel Management
30 Nov 2023 by Luana Hawaii Realty, Hotel Management
Aloha Kazuma,Thank you for choosing Luana Hawaii Realty for your stay and taking the time to post a review of our property. We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 21 Oct 2023 on Hotels
Rate not worth it. No daily service and only two toilet tissue provided for a week stay
Comment from Hotel Management
21 Oct 2023 by Luana Hawaii , Hotel Management
Thank you for your stay and letting us know about your experienced during your recent stay at our property. As we stated on the listing, we do not provide daily housekeeping services during your stay. We apologize that our service did not satisfy your expectations.
by A verified traveler
Posted 12 Oct 2023
Shower curtain was stained, tub drainage was bad, mattress hadn't had any cushion.....
I didn't know it was managed by third party.
I'll never book anything with Expedia anymore
Comment from Hotel Management
12 Oct 2023 by Luana , Hotel Management
Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We will share your valuable opinions with our team to improve our services.
by A verified traveler from Honolulu
Posted 25 Sep 2023
Comment from Hotel Management
21 Oct 2023 by Luana Hawaii, Hotel Management
Aloha, thank you for choosing Luana Hawaii for your stay. We look forward to welcoming you back to our hotel in the future. Mahalo.
by A verified traveler
Posted 16 Aug 2023
Comment from Hotel Management
18 Aug 2023 by Luana Hawaii Realty, Hotel Management
Thank you for choosing Luana Hawaii Realty and being a wonderful guest and welcoming you back soon. Mahalo.
