Ratings based on 870 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Close to the mall
Comment from Hotel Management
19 May 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 7 May 2024
starbucks was great, we had a good time.
Comment from Hotel Management
7 May 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
27 May 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 3 May 2024
This property is a condotel and there are many different individual unit owners and property managers. My particular hotel unit is managed by LSI and did not come with any maid service or any kind of upkeep during my two week stay. The hotel front desk was sure to bring this to my attention as to not confuse my stay with the hotel staff. It was just myself and I’m pretty clean so it wasn’t a big issue, but for some people it may be.
The location is next to one of the largest shopping centers on the island making it very convenient for shopping, groceries and restaurant dining. It’s also just a short walk to the Ala Moana Beach park for swimming or just relaxing on the sandy beach. I would definitely stay at this hotel again, but next time I’ll choose a unit with hotel maid services.
Comment from Hotel Management
4 May 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 16 Apr 2024
This should be a low rating, during the reservation and after, there was NO NOTICE that we reserved a condo inside a hotel. There was no daily cleaning of room and we had to pay an extremely high price to get our room cleaned and serviced. This was a condo again no notice during the reservation process was that noted and I will be fighting for reimbursement of the cleaning fee charged to me. That is wrong.
Comment from Hotel Management
16 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We are sorry that you we're not satisfied with your stay with us. We mentioned in Expedia website under the policies that units booked under LSI Resorts At Ala Moana are privately managed hotel units at Ala Moana. We apologize for any inconvenience this has caused you.
by A verified traveler
Posted 7 Apr 2024
I booked thru Expedia and upon arrival they couldn't find my booking.
I had a lot of errands to run so I left and came back often before check in and out of the 3 times I asked they COULD NOT FIND MY BOOKING.
I also asked months ahead of time to change my King bed to 2 Queen beds and they completely forgot and couldn't accommodate when I arrived.
Also they threw me in an accessibility room, where the bathroom flooded and water got everywhere the entire time.
Comment from Hotel Management
8 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We are sorry if you experienced some inconvenience during your stay. We will take your feedback into account to enhance our services and aim to offer an even better experience in the future.
by A verified traveler
Posted 29 Feb 2024
Comment from Hotel Management
20 Mar 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
29 Feb 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 21 Feb 2024
The place was very dated and it wasn’t a great view for beachfront
Comment from Hotel Management
21 Feb 2024 by Tyra, Hotel Management
Hi , We are so sad to hear this from you. We will make sure this will not happened again. Our goal is to make each stay memorable and unforgettable. Your feedback is much appreciated for us to know what needs to be improved.Regards.
by A verified traveler
Posted 16 Feb 2024
The bathroom smelled musty and so did the small room. The smell gave my husband lung problems and both got a headache.
Comment from Hotel Management
16 Feb 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account to enhance future services and aim to offer an even better experience in the future.
