Ratings based on 318 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
A very unique experience. Not a usual spot that one needs to walk up towards the mountain lane. Love the redesign of the apartment building. If I stay long in Hong Kong, I’ll choose here as it has washer and kitchen.
Comment from Hotel Management
4 May 2024 by Ruby Woo , Hotel Management
Dear Abby, Thank you for taking the time to share your unique experience with us. We're delighted to hear that you found our hotel's location and design to be special. Our aim is to provide our guests with a distinctive and memorable stay, and it's wonderful to know that we have succeeded in creating that for you.We're glad you appreciated the redesign of our apartment building. The inclusion of a washer and kitchen facilities is indeed a convenient feature for guests planning a longer stay in Hong Kong. We strive to offer a comfortable and homely environment that allows our guests to feel at ease during their time with us.Should you choose to stay with us again in the future, we will be delighted to welcome you back. If there's anything we can do to enhance your experience further, please don't hesitate to let us know. We value your feedback and look forward to the opportunity to serve you again.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 23 Feb 2024
Room isnt clean, would not stay here in future
Comment from Hotel Management
2 Mar 2024 by Ruby Woo, Hotel Management
Dear Auston, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the cleanliness of your room. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations.We take your concerns seriously and will immediately address the issue with our housekeeping team to ensure that this does not happen again in the future. We appreciate your feedback as it helps us identify areas for improvement.We understand your decision not to stay with us in the future, but we would like to assure you that we are committed to delivering exceptional service and maintaining high standards of cleanliness. Should you change your mind, we would be more than happy to welcome you back and provide you with a superior experience.Once again, we apologize for any inconvenience caused, and we appreciate you bringing this matter to our attention. If there is anything else we can do to rectify the situation or assist you further, please do not hesitate to let us know.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Our two week stay
Posted 17 Feb 2024 on HotelsWe stayed two weeks. The kitchen was great as we prepared our own food. The staff was friendly and helpful. Though the hill is a bit tiring after a day of walking. We would stay there again.
Comment from Hotel Management
18 Feb 2024 by Ruby Woo, Hotel Management
Dear James, Thank you so much for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai and for sharing your wonderful experience. We are delighted to hear that you enjoyed your two-week stay and found our kitchen facilities to be great for preparing your own meals. Our team takes pride in providing friendly and helpful service, and we are thrilled that you felt well taken care of.While we understand that the hill can be tiring after a day of walking, we are glad to know that it did not overshadow your overall positive experience. Your feedback is important to us, and we will take it into consideration as we strive to enhance the comfort and convenience for our guests.We truly appreciate your kind words and the top scores you have given us. It would be our pleasure to welcome you back in the future for another enjoyable stay.Best Regards, Ruby WooFront Office Manager
by A verified traveler from San Francisco
Posted 1 Feb 2024
Comment from Hotel Management
4 Feb 2024 by Ruby Woo, Hotel Management
Dear Adelina, Thank you for choosing our hotel for your recent stay and for taking the time to provide us with a positive rating. We appreciate your feedback, as it allows us to continually improve our services and facilities.We would love to hear more about your stay and any specific areas where we can further enhance your experience. Your feedback is important to us, and we value your perspective as our guest.If there is anything specific you would like to share or if you have any suggestions for improvement, please do not hesitate to reach out to our team. We are committed to providing exceptional service and ensuring that every guest has a memorable stay.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
28 Jan 2024 by Ruby Woo, Hotel Management
Dear Vincent, Thank you for taking the time to leave us a top score rating. We appreciate your feedback and are delighted to hear that you had a wonderful experience during your stay.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything else we can assist you with in the future, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel again soon.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 19 Jan 2024
Convenient and bigger compared to most hotels. Good for a short stay and when you dont have too much lugguage to go and down the hill.
Comment from Hotel Management
28 Jan 2024 by Ruby Woo, Hotel Management
Dear Anita, Thank you for taking the time to provide us with a top score rating and for sharing your feedback regarding your recent stay. We are delighted to hear that you found our hotel to be convenient and spacious compared to most hotels.We understand that the location of our hotel may involve going up and down a hill, which may be a consideration for guests with heavy luggage. We appreciate your understanding in this matter and apologize for any inconvenience caused.We are committed to continuously improving our services and facilities based on guest feedback, and your comments will certainly be taken into consideration.Thank you once again for your positive review, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 4 Jan 2024
Reception staff are very friendly and helpful. Housekeeping staff also helpful. The room that we had was clean and comfortable and well equipped for short-term accommodation.
Comment from Hotel Management
1 Feb 2024 by Ruby Woo, Hotel Management
Dear Rory, Thank you for sharing your excellent review with us! We are thrilled to hear that you had a wonderful experience during your stay at Ying'nFlo, Hong Kong, Wan Chai. We are glad that our reception staff provided you with friendly and helpful service. Our team strives to create a welcoming and accommodating atmosphere for all our guests.It's also great to know that our housekeeping staff was helpful during your stay. Maintaining cleanliness and ensuring your comfort is of utmost importance to us.We are pleased that you found your room to be clean, comfortable, and well-equipped for your short-term accommodation needs. We take pride in providing our guests with a cozy and well-appointed space to make their stay enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
26 Dec 2023 by Ruby Woo, Hotel Management
Dear Teh, Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and would like to express our gratitude for your positive rating.Your satisfaction is our utmost priority, and we are pleased to see that you had a positive experience overall. We hope that your stay was comfortable and that our services and facilities met your expectations.If there is anything specific you would like to share about your stay or if there are any areas where we can further improve, please do not hesitate to let us know. We value your input, as it helps us enhance the guest experience.We look forward to welcoming you back to our hotel in the future and providing you with an even more enjoyable stay.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 13 Dec 2023
The property's central location is excellent. The staff, particularly Hinson at the front desk, are professional and attentive. With only three units per floor, noise from neighbors is minimal. Our spacious suite is functional, but the kitchenware is somewhat minimal for those who plan to cook a decent meal. Unfortunately, the decor appears worn, possibly influenced by Hong Kong's humidity and issues with materials and workmanship.
Comment from Hotel Management
16 Dec 2023 by Ruby Woo, Hotel Management
Dear Jennifer, Thank you for taking the time to share your valuable feedback regarding your recent stay at our hotel. We truly appreciate your kind words about our property's excellent central location and the professionalism and attentiveness of our staff, especially Hinson at the front desk. We are pleased to hear that the limited number of units per floor contributed to a peaceful and minimally noisy environment during your stay.We apologize for any inconvenience you experienced due to the kitchenware not meeting your expectations for preparing a decent meal. Your feedback regarding this matter has been duly noted, and we will review our kitchenware offerings to ensure they cater to the needs of our guests who wish to cook during their stay.Regarding the worn decor, we understand your concerns and would like to inform you that we are actively addressing this issue. We are aware that Hong Kong's humidity and other factors can impact the appearance of our materials and workmanship. Rest assured, we are working diligently to enhance and refresh the decor to provide a more pleasant and updated ambiance for our valued guests.Once again, thank you for sharing your feedback with us. We continuously strive to improve our services, and your input helps us immensely in achieving that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards,Ruby WooFront Office Manager
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
30 Dec 2023 by Ruby Woo, Hotel Management
Dear Hai Anh, Thank you for choosing our hotel for your stay and for taking the time to provide feedback. We appreciate your positive rating, and we're glad to hear that you had a satisfactory experience overall. We strive to provide excellent service and a pleasant stay for all our guests. If there is anything specific you believe we could improve upon, please feel free to share your suggestions with us. We value your feedback and look forward to welcoming you back in the future.Best Regards,Ruby WooFront Office Manager
