Ratings based on 402 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
We stayed in the hotel 12 years ago when it was first renovated. It is still clean but the room is quite small and getting a bit dated. The streets around the hotel is narrow and heavily traffic.
by A verified traveler from Upminster
Posted 25 Feb 2024
Change of name since Covid but basically the same hotel. The suite rooms the sofa and dining table have been replaced by a very uncomfortable sofa bed and the sitting room area just looks wrong with 2 side chairs and only a coffee table. Microwave is in the room, limited cutlery and no wine glasses. A/C as always in HK hotels is noisey and the themostat setting bears no relation to the output. Comfortable bed, nice linen and towels and in a quiet area away from Causeway Bay - much more a local area with lots of small restuarants - do not expect English menus in all! Bring your own Nesspreso coffee pods as only tea pods supplied. In general a good hotel in the price bracket.
Comment from Hotel Management
26 Feb 2024 by Ray Cheung/Assistant Front Office Manager, Hotel Management
Dear Mr. LingThank you for your comments, Firstly, we would like to apologize for the inconvenience and disappointment that you experienced during stay with our hotel recently. We assure you that your complaint and the any problem the may exist and help to improve our hotel service further. We also note your valuable comment the about our service. We have put relevant escalate your feedback and complaint to the branch concerned as soon as possible. Once again, please accept our sincere apologies and we look forward to serve you again.Should you require any further assistance, you are welcome to contact our Duty Manager Team.Best Regards,Mr. Ray CheungAssistant Front Office Manager
by A verified traveler
Posted 15 Feb 2024
by A verified traveler
Posted 9 Feb 2024
We are repeated customers to this property, even after they have changed their name of the hotel, we still decide to stay there due to the familiar local eats around the area.
Unfortunately, the front desk receptionists are very rude and unprofessional. They dont communicate or interact with you when you check in or when they are in the lift with you, they just ignored you or stared at you which we find it's a deterrance factor to continue staying in this hotel. It's unfortunate.
Comment from Hotel Management
16 Feb 2024 by Ray Cheung/ Assistant Front Office Manager, Hotel Management
Dear Angelina,Warm Greeting from Hotel One EighteenWe regret to learn about the unpleasant experience you encountered, which has brought up to our serious attention, taking a note of every detail on your mentioned. We understand your feelings and regret that our staff could not assist of a better way to handle. Please accept our sincere apologies for the incident and we have shared your feedback with the team and necessary training will be conducted in order to prevent such incident from reoccurring and improvement of our services. Ms. Angelina, we certainly hope that the above incident has not marred your impression of Hotel One Eighteen.Once again, thank you for taking the time to provide your feedback. We look forward to the opportunity of welcoming you back to the hotel in the near future.Best Regards,
by A verified traveler
Posted 30 Jan 2024
I like the eateries around the hotel. What I didn't like the MTR is bit out of the way.
by A verified traveler
Posted 28 Jan 2024
Convenience
by A verified traveler
Posted 27 Jan 2024
A nice boutique property in a bustling neighborhood of Hong Kong. The gym, located next door, is 24-hour and Tin Hau Station is a short walk away.
by A verified traveler
Posted 21 Jan 2024
by A verified traveler
Posted 9 Jan 2024
The air conditioner is right above the bed, air blowing directly to you when one the bed. No one can use it when sleeping or waking up sick! Carpet is dirty, no hand soap at the first, empty body wash at the first. No parking in front of building, you have to walk a distance in order to wave for taxi, hard specially when you have luggage.
by A verified traveler
Posted 17 Dec 2023
