Ratings based on 132 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2023 on Hotels
by A verified traveler from Hong Kong
Posted 12 Dec 2023
by A verified traveler
Great Hotel
Posted 2 Sep 2023 on Hotelsloved it
by A verified traveler
Bad check in experience with a male staff on 13/2
Posted 23 Feb 2022 on HotelsOne male staff who served at front desk on 13th Feb afternoon was rude. Firstly he coldly asked us to fill in the declare form, however he didn’t guide us how and where to complete the form so both of us standing in front of him for 5 mins waiting for nothing. After completing the form he told us we were not able to check in as my address is on their covid list. Given that my building does not have any confirmed case, but still being rejected from the hotel. He then said they will refund the full amount to me (which I still cannot see it on my bank statement, not sure about the progress). To be honest I’m not quite happy with the policy of the hotel, however the attitude of the male staff is rude that makes me wonder whether they have provided any customer service training to their staff. I even asked the male staff if there’s any manager that I can talk to. He directly told me no. After a while I asked again, he just asked the female staff next to him to answer my questions, and he simply just walked away. I don’t see why hotel front desk staff can be that rude and giving such bad attitude to customers.
by A verified traveler
Posted 15 Feb 2022
by A verified traveler
Underwhelming Stay
Posted 27 Oct 2021 on HotelsThe reception was not willing to accommodate. The in-room ipad is useless as it only allows to chat with a chatbot but does not allow web browsing.
by A verified traveler
Posted 12 Jul 2021 on Hotels
by A verified traveler
Posted 22 Jun 2021
by A verified traveler
Posted 15 Jun 2021
by A verified traveler
Posted 13 Jun 2021
Overall is very good with nice price. I booked here because of the Netflix in room, but my room doesn’t have Netflix so I’m disappointed.
Comment from Hotel Management
22 Jun 2021 by Service Quality Team, Hotel Management
Thank you for supporting us during the COVID-19 period!!
We are delighted to have your excellent comment about our facilities. A Brand New Smart Room leading Oasis Avenue Hotel to become the first and only SMART Hotel in Hong Kong! We are providing AI “Yue Yue” assist you voice control the room facilities, Netflix and Youtube for TV entertainment, free minibar to enjoy and also upgraded facilities such as TOTO auto toilet and Dyson hair dryer to upgrade your staying experiences. For booking details or more information, please feel free to contact SQD Team before your next stay. We hope you can enjoy your Hong Kong holiday with us again soon!
