Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Moscow
Posted 27 Mar 2024
A very good hotel in the centre of everything in Hong Kong.
by A verified traveler
Posted 27 Mar 2024
Nice hotel and staff. Rooms were big and very pretty. However some items like mirrors and walls need to be cleaned better. There were plenty fingerprints every where. Overall it was a good stay and we were upgraded to a suit at check in.
Comment from Hotel Management
28 Mar 2024 by Dorsett Wanchai, Hotel Management
Dear Genesis, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We appreciate your feedback on our hotel facilities, and we have already shared your comments with our maintenance team for continuous improvement. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
by A verified traveler
Posted 23 Mar 2024
I've stayed at the Dorsett (and the Dorsett's sister hotel, the Cosmo) on plenty of occasions. I have always found it a good place to stay. Sadly, on this occasion, I was very disappointed with my stay. Both hotels have begun a policy where they won't make up your room after 10am. This is very inconvenient. I was there on holiday, not business. I don't want to have to get up early just so it's more convenient for them to make up my room. I expect a room to be service at MY convenience, not the hotel's. Frankly, I was so irritated by this experience, it would put me off staying there again.
Comment from Hotel Management
25 Mar 2024 by Dorsett Wanchai, Hotel Management
Dear Timothy, Thank you for taking the time to share your feedback regarding your recent stay at Dorsett Wanchai. We appreciate your continued support and your previous positive experiences with our hotels. At Dorsett Wanchai, we have implemented a practice where housekeeping service is provided upon request as part of our commitment to environmental sustainability. We encourage our guests to join us in reducing the consumption of resources and protecting the environment. We understand that this change may not have met your expectations, and we apologize for any inconvenience this may have caused you. Please rest assured that our housekeeping team was always available to provide service upon your request during your stay. Should you decide to stay with us again in the future, please do not hesitate to reach out to our team with any specific requests or preferences you may have. We will do our utmost to accommodate them. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to Dorsett Wanchai in the near future, providing you with a more enjoyable and satisfactory stay.
by A verified traveler
Posted 21 Mar 2024
Nice and clean. fast easy check-in
Breakfast was small but good. Nice selection
The rooms were small. Got a view of the cemetery.
Comment from Hotel Management
25 Mar 2024 by Dorsett Wanchai, Hotel Management
Dear Li-Nei, Thank you for taking the time to review your recent stay with us. Your comment on breakfast has been well noted and reflected to the concerned department for continuous improvement. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. Thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the future.
by A verified traveler
Posted 17 Mar 2024
Paid more for window with a view but ended up having a window facing a giant cemetery. Such irony
Comment from Hotel Management
19 Mar 2024 by Dorsett Wanchai, Hotel Management
Dear Boon Tian, Thank you for taking the time to review your recent stay with us. When you stay with us next time, we hope you will try out our different room types with most of them overlooking the Happy Valley racecourse for a more pleasant and promising stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
by A verified traveler
Posted 16 Mar 2024
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Comment from Hotel Management
18 Mar 2024 by Dorsett Wanchai, Hotel Management
Dear Soon Nee, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
by A verified traveler
Posted 16 Mar 2024
Staff is very friendly. Hotel tries to be more environmentally friendly, gave coupon if we skip room make-up .
Comment from Hotel Management
18 Mar 2024 by Dorsett Wanchai, Hotel Management
Dear Ha, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
by A verified traveler
Posted 15 Mar 2024
It was centrally located and the room was spacious.
Comment from Hotel Management
18 Mar 2024 by Dorsett Wanchai, Hotel Management
Dear Amber, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
by A verified traveler
Posted 14 Mar 2024
The room was EXTREMELY small, when I asked at the front desk for an upgrade they were not willing to help. I stayed with them three weeks earlier and the room was a much better size. Be cautious when you book. Not all “superior” rooms are equal.
Comment from Hotel Management
18 Mar 2024 by Dorsett Wanchai, Hotel Management
Dear Valarie, We regret to hear that your stay did not meet your expectation this time. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m overlooking the racecourse or Causeway Bay city view, and with spacious bathroom, for a more enjoyable stay. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
by A verified traveler
Posted 14 Mar 2024
Location is not good. No direct traffic lights to cross over and have to walk down to a subway to pass instead. They do provide shuttle bus service, however, is only till 9.30pm. Even you were to take a cab, it had to make a big turn in order to drop you off at your hotel. Will not stay in this hotel again
Comment from Hotel Management
15 Mar 2024 by Dorsett Wanchai, Hotel Management
Dear Sok Kuan, We regret to hear that your stay did not meet your expectation this time. Our hotel is located amid Wanchai and Causeway Bay where the closest MTR station as well as numerous shopping and dining options are just in minutes of walk. In the future we will continue to review and enhance our service and offering to ensure everyone a more delightful stay. Thank you again for visiting Dorsett Wanchai Hong Kong.