Ratings based on 836 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
The 180 degree river/city view was terrific
Comment from Hotel Management
31 May 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear Andrew,Thank you so much for choosing The Reverie Saigon and for your review. We are glad to know that you enjoyed your stay with us and breathtaking view met your expectation. Thank you again for sharing your comment and we look forward to welcoming you back for another amazing stay!Warm regards,Thu Thuy NguyenAssistant Director of Rooms
by A verified traveler
Posted 10 May 2024
Awesome
Comment from Hotel Management
13 May 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear Paul,Thank you for your recent stay at The Reverie Saigon and your positive rating.I am delighted to learn that you had an enjoyable stay with us. On behalf of the team, we look forward to welcoming you back in a not too far distant future. Warm Regards, Thu Thuy Nguyen - Assistant Director of Rooms
by A verified traveler
Posted 22 Apr 2024
The staff was friendly and service was very good
Comment from Hotel Management
25 Apr 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear Geoffrey,Thank you for your recent stay at The Reverie Saigon and your positive rating.We are glad that you enjoyed your stay and it was indeed our pleasure to take care of you. On behalf of the team, we look forward to welcoming you back in a not too far distant future. Warm Regards, Thu Thuy Nguyen - Assistant Director of Rooms
by A verified traveler from Milpitas
Posted 16 Apr 2024
Comment from Hotel Management
13 May 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear Antares,Thank you for your recent stay at The Reverie Saigon and your positive rating.I am delighted to learn that you had an enjoyable stay with us. On behalf of the team, we look forward to welcoming you back in a not too far distant future. Warm Regards, Thu Thuy Nguyen - Assistant Director of Rooms
by A verified traveler
Posted 14 Apr 2024
World class service
Comment from Hotel Management
15 Apr 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear Cuong,Thank you for your recent stay at The Reverie Saigon and your positive rating.I am delighted to learn that you had an enjoyable stay with us. On behalf of the team, we look forward to welcoming you back in a not too far distant future. Warm Regards, Thu Thuy Nguyen - Assistant Director of Rooms
by A verified traveler
Posted 7 Apr 2024
over the top ostentatious luxury.
Street noise always there even 31 stories up,especially on Saturday nights when loud bar music played until 5 a.m. Unfortunate, as that is not the hotels fault.
Comment from Hotel Management
9 Apr 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear Susan,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to offer over-the-top luxury. However, we apologize for any inconvenience caused by the street noise, especially on Saturday nights. We understand that this can disrupt your stay, and we regret that it affected your experience with us.While the noise from external sources is beyond our control, we appreciate your understanding on this matter. Please know that our team is always available to assist you in finding solutions to ensure a more comfortable stay, such as providing earplugs or arranging room relocation if possible.We value your feedback and hope to have the opportunity to welcome you back for a more peaceful experience in the future.Warm regards,Thu Thuy Nguyen - Assistant Director of Rooms
by A verified traveler from deer park
Posted 30 Mar 2024
The location is ideal for visitors, the service across the board is impeccable. The outstanding award must go to the staff and once again from the bellhop, housekeeping, food and services, front desk. Your hotel is exceptionally represented by your staff and they and management should be commended for this excellence. Loved my stay here and will be returning in a few months along with friends that I have highly recommended.
Thank you for a wonderful and memorable stay after a disappointing start from another establishment.
Comment from Hotel Management
1 Apr 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear Suzanne,Thank you very much for your kind words and for choosing to stay at The Reverie Saigon. We are delighted to hear that you had a wonderful and memorable experience with us, and we truly appreciate your recognition of our staff's exceptional service. Your compliments will be shared with the entire team, as they serve as great motivation to continue delivering impeccable service to our guests.We are thrilled to know that you plan to return with your friends and that you have highly recommended our hotel. It would be our pleasure to welcome you back and create more unforgettable moments during your next visit.Warm regards,Thu Thuy Nguyen - Assistant Director of Rooms
by A verified traveler
Posted 26 Mar 2024
Great except for the shower turn on. You get drenched just turning it on. Not great when you don’t want to get your hair wet
Comment from Hotel Management
27 Mar 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear Shaunalia,Thank you for choosing to stay with us at The Reverie Saigon and for your valuable feedback. We apologize for the inconvenience you experienced with the shower turn-on mechanism. Your comment will be shared with our team, and we will ensure to check and rectify the issue promptly. During check-in, we make it a point to demonstrate the room facilities to our guests, and we appreciate your understanding as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back for a flawless stay in the future.Kind Regards,Thu Thuy Nguyen - Assistant Director of Rooms
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear Koji,Thank you for your recent stay at The Reverie Saigon and your positive rating.I am delighted to learn that you had an enjoyable stay with us. On behalf of the team, we look forward to welcoming you back in a not too far distant future. Warm Regards, Thu Thuy Nguyen - Assistant Director of Rooms
by A verified traveler from King City
Posted 6 Mar 2024
This is one of the best hotels I have stayed at, both for quality of rooms and for service. I would highly recommend it.
Comment from Hotel Management
13 Mar 2024 by Thu Thuy Nguyen - Assistant Director of Rooms, Hotel Management
Dear William,Thank you for your wonderful feedback! We're thrilled to hear that your experience at our hotel was one of the best you've ever had, both in terms of room quality and service. Your recommendation means a lot to us, and we truly appreciate it.We hope to have the pleasure of welcoming you back at The Reverie Saigon for another exceptional stay in the future.Warm regards,Thu Thuy Nguyen - Assistant Director of Rooms
