Ratings based on 908 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Staff were great and went above and beyond. Hotel tired and needs freshening up.
Rooftop bar area soul less and underused.
Didn’t use pool or spa facilities which looked ok.
Breakfast good. Menu in lounge bar basic could be better.
Location was good.
by A verified traveler
Posted 3 Jun 2024
This hotel is by far the best hotel that I have stayed at in Vietnam over the last 3 years. Excellent customer service, great front desk presence and most of all, helpful staff members.
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 28 Apr 2024
Loved the location of the hotel, walking distance to dining haunts, easy access to various localities by Grab. Great breakfast spread and friendly and professional staff. Will come back and stay. Great amenities as expected.
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 31 Mar 2024
Stayed 4 night in March 2024.
Would have given 2 stars…read below why 3 stars and no more than that.
The welcome was basic - not friendly not rude just “blah”.
Rooms are very poorly designed.
1. Bathrooms have no door to enter the bathroom. So someone could be taking a shower and if you are near the entrance (closet area) you see them completely!
2. The mirror for makeup /shaving has lights…which don’t work.
3. There is no fan to remove the steam so the shower area has a mold smell. It is a breeding ground for mold.
4. The shower door opens out. So impossible to put the towel mat so when exiting the shower, you either side step to the side of the shower or walk on the tiles and risk slipping.
5. The actual shower taps are all fancy…and challenging to figure out how to increase hot water /cold water.
The room lighting is ridiculous. So many switches to turn this light on, that light off. One side of the bed controls all the lights. The other side of the bed has 1 switch that sometimes switches lights on and then off.
And if someone is in the bathroom area, and they switch on the light, the light shines through a tall obscured glass that separates the bed and bathroom. So if you’re sleeping and the other person goes to the bathroom and switches on the bathroom light, you are going to wake up.
Ridiculous design.
Swimming pool is jut ok. Not enough seats. No towels and so had to ask. This is a 5 star property so shouldn’t have to tell staff to stock up.
Breakfast was good.
by A verified traveler
Posted 22 Mar 2024
the water pressure is weak and it took ages to store water in the bathtub
by A verified traveler
Posted 14 Mar 2024
Good hotel located in the heart of Ho Chi Minh.
by A verified traveler
Posted 12 Mar 2024
by A verified traveler
Posted 3 Mar 2024
