Ratings based on 222 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by O.R, Hotel Management
Dear Leanne,Xin chao, good afternoon.Greetings from Ho Chi Minh City.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us. We are delighted to read your feedback.We are looking forward, Leanne, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
by A verified traveler from Salford
Posted 29 May 2024
This is a true 5 star hotel with amazing staff. We were treated as VIP on every step, only because we booked Room with lounge access. I would love to come back to this hotel.
Comment from Hotel Management
30 May 2024 by O.R, Hotel Management
Dear Franko,Xin chao, good afternoon.Greetings from Ho Chi Minh City.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us.We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our service and our amazing staff.We are looking forward, Franko, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
by A verified traveler
Posted 20 May 2024
Nice and friendly staff
Comment from Hotel Management
22 May 2024 by O.R, Hotel Management
Dear Wai Ching,Xin chao, good afternoon.Greetings from Ho Chi Minh City.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us.We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our nice and friendly staff.We are looking forward, Wai Ching, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
by A verified traveler
Posted 20 May 2024
Great location. Super friendly and helpful staff. The concierge made some great recommendations
Comment from Hotel Management
22 May 2024 by O.R, Hotel Management
Dear Pauline,Xin chao, good afternoon.Greetings from Ho Chi Minh City.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us.We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our hotel great location and our super friendly & helpful staff.We are looking forward, Pauline, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
by A verified traveler
Posted 13 May 2024
Such a beautiful hotel. So clean and the rooms were great. It’s a really big hotel with good amenities. Rooftop bar was good too but expensive. Good place to bring your friends up and hang out at night.
The lobby was great, room was very clean.
However the location wasn’t too great compared to other five star hotels. Often the place had a lot of traffic so leaving and coming back to the hotel was hard.
Otherwise, good place and recommend.
Comment from Hotel Management
13 May 2024 by O.R, Hotel Management
Dear Jackson,Xin chao, good afternoon.Greetings from Ho Chi Minh City.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us.We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our beautiful hotel.We are looking forward, Jackson, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
by A verified traveler
Posted 8 May 2024
The hotel was amazing, staff were exceptional. 5 out of 5. I would stay again
Comment from Hotel Management
9 May 2024 by O.R, Hotel Management
Dear Trang,Xin chao, good morning.Greetings from Ho Chi Minh City.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us.We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our amazing hotel and exceptional staff.We are looking forward, Trang, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
by A verified traveler
Posted 29 Apr 2024
Incredible service, great location with every amenity you’d need for an extended stay. Clean and thoughtful interiors — priced higher than your average hotel in HCMC but worth every penny for your comfort and trust.
Comment from Hotel Management
2 May 2024 by O.R, Hotel Management
Dear Kim Anh,Xin chao, good morning.Greetings from Ho Chi Minh City.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us.We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our hotel great location, our incredible service and our clean & thoughtful interiors.We are looking forward, Kim Anh, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
27 Apr 2024 by O.R, Hotel Management
Dear Kim Anh,Xin chao, good morning.Greetings from Ho Chi Minh City.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us.We are delighted to read your feedback.We are looking forward, Kim Anh, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
by A verified traveler
Posted 18 Apr 2024
first thank u to all the staff for being super friendly and attentive. got the 1 bedroom and it was beautiful,clean modern.. just an amazing stay.. the whole hotel was super amazing. especially enjoyed the food and the sauna.. but everything about this hotel was incredible.juys a wonderful experience. A big thank you to everyone at mai house saigon ...
Comment from Hotel Management
19 Apr 2024 by O.R, Hotel Management
Dear Min Kyu,Xin chao, good morning.Greetings from Ho Chi Minh City.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your wonderful experience with us.We are delighted to read your feedback. The team will be thrilled to hear these kind words regarding our super friendly & attentive staff and our amazing hotel.We are looking forward, Min Kyu, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
by A verified traveler from Calgary
Posted 16 Apr 2024
Everything is great except the laundry charge is way too much , I only have 39 pieces of clothes including underwear’s and the charge is over $100 usd. That is crazy
Comment from Hotel Management
16 Apr 2024 by O.R, Hotel Management
Dear Bobby,Xin chao, good afternoon.Thank you for staying at Mai House Saigon Hotel and for taking the time to share your experience with us.We are delighted to hear that you enjoyed your stay with us.We understand your concerns regarding the laundry charges. Our pricing is based on ensuring that we provide the highest quality service, including professional cleaning and careful handling of each individual item. However, we acknowledge that the cost may seem high for larger quantities of laundry.We value your feedback and will take it into consideration as we continuously strive to improve our services and guest experience. We are looking forward, Bobby, to welcoming you back in the future.Kind regards,Olivier REVY(General Manager)
