Ratings based on 1,093 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 25 May 2024
Great stay
by A verified traveler
Posted 24 May 2024
Property was nice. Service was great.
Place is dated but probably the best hotel in the area.
No high end resorts in Hilo that I could find. Food and drinks were good. Small pool but was clean and nice view of ocean.
Also I think you can only valet you vehicle which could get expensive if you are there multiple nights in addition to reset fees. It Was $75 extra for fees and valet plus tips for 1 night. Was satisfied w resort for the one night airport stay.
by A verified traveler
Posted 23 May 2024
Great property. Love the staff.
by A verified traveler
Posted 19 May 2024
Our stay at the grand Naniloa was ok. I would say 3 stars. Not 4 and it wouldn't allow me to unclick that 1 star. Staff was great but the only down fall I really hated about staying here is because I feel they did not accommodate the guests parking at their property. Every parking stall in the property was only valid for valet parking which was $25.
Can u imagine paying that for everyday of your stay. They make you park across the street in a remote empty parking area where there is low light visibility, pavement had really big and small potholes, no security whatsoever, felt unsafe. Why do they have to make all parking stall just for valet? I find that very inconvenient and it's like they was punishing their guests and just wanted our money.
Comment from Hotel Management
20 May 2024 by Warm Regards, The DoubleTree By Hilton Team, Hotel Management
Aloha Russell-Jearell,We appreciate your time with us and for also sharing feedback about your stay. Your safety and comfort are our top priority so we will certainly take all of your comments into consideration for future changes you may love. We hope you may give us another chance soon for an excellent oceanside stay.
by A verified traveler
Posted 19 May 2024
The staff misguides you with regards to parking service. They charge $25 per day for valet service but there is a free parking lot right across the hotel. We had also requested daily cleaning service (we were a family of four in a room with two Queen beds). They did not provide daily cleaning and when asked why they said "the staff probably ran out of time". As compensation they offered to refund the resort fee for that night but it showed up in our final bill. They also only provide 2 bottles of water per check in which is absolutely bizarre for a booking of 4 occupants. The rooms are clean but the property amenities are just okay.
Comment from Hotel Management
20 May 2024 by Warm Regards, The DoubleTree By Hilton Team, Hotel Management
Aloha Anushikha,Mahalo for spending your time with us and for leaving a thoughtful review. We apologize for any inconvenience you experienced and appreciate you bringing your concerns to our attention. Our complimentary valet service is intended to provide ease for your experience. We hate to let you down during your stay and hope that your missed service request did not hinder your relaxation in Hilo. We hear you on your frustrations and hope you may give us another chance soon to treat you with the Aloha Hospitality you deserve and we strive to bring every day. Warm Regards, The DoubleTree By Hilton Team
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 16 May 2024
Wonderful hotel in a scenic place in Hilo.
Comment from Hotel Management
20 May 2024 by Warm Regards, The DoubleTree By Hilton Team, Hotel Management
Aloha Jae Yun,We are delighted to know you enjoyed the beauty from the Grand Naniloa Hotel Hilo. We look forward to hosting you again soon for another 5-star experience.
by A verified traveler from Hernando, FL
Posted 14 May 2024
There is nothing wrong with the property. It is a slightly bit dated, but it is a great place to stay. I have stayed here for both business and leisure. The location is good however, it is surrounded by other run down locations. I assume big storms have ravaged this location. Overall, I will continue to stay here while on the Hilo side of the Big Island. There is a smell of mold on the building entry passageway from storms impacting the carpet. Once you enter into the room the mold smell is gone. Rooms are clean and well kept by housekeeping. Parking is an issue here. You are forced to valet or self park a short walk from the hotel. Restaurant near the pool has excellent food. I recommend the Açaí bowl for morning breakfast. Pancakes are awesome as well. Thank you for the great stay!
Comment from Hotel Management
14 May 2024 by Warm Regards, The DoubleTree By Hilton Team, Hotel Management
Aloha Frederick,Mahalo for spending your time with us in Hilo and for leaving a thoughtful review. We appreciate you sharing your favorite features of staying with us and how we can be our best next time. We will pass along your feedback to our team for improvements you may love and we hope to share them with you soon.
