Ratings based on 413 Verified Reviews

4.0 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Grand Mercure Beppu Bay Resort & Spa, Hotel Management
Thank you very much for using Grand Mercure Beppu Bay Resort & Spa. We would also like to thank you for your review and high evaluation.We feel that our efforts have been rewarded by the positive feedback from our customers.We will use your words as encouragement to continue to improve our services so that our guests who stay at our hotel will be happy.We look forward to seeing you again soon.Thank you for your review.
5 out of 5
by A verified traveler

Posted 23 Jul 2024
Comment from Hotel Management
13 Aug 2024 by グランドメルキュール別府湾リゾート&スパ WEB担当, Hotel Management
この度はグランドメルキュール別府湾リゾート&スパをご利用いただきまして誠にありがとうございます。また5つのご評価、ありがとうございます!スタッフにとって大変励みになるご評価をいただき、大変光栄に存じます。これからもご期待に沿うサービス、おもてなしをお届けできるよう、ホテルスタッフ一同一層尽力してまいりますので、今後ともご愛顧賜りますようお願い申し上げます。またのご来館を心よりお待ち申し上げております。
4 out of 5
by A verified traveler

Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Grand Mercure Beppu Bay Resort & Spa WEB Staff, Hotel Management
Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.Thank you very much for your review.We will make use of the evaluation we have received for future improvement and work to become a hotel that you can say "I'm glad I came".We look forward to seeing you again.
4 out of 5
by A verified traveler

Posted 21 Jul 2024 on Hotels
so far so good
Comment from Hotel Management
22 Jul 2024 by Grand Mercure Beppu Bay Resort & Spa., Hotel Management
Thank you for staying at Grand Mercure Beppu Bay Resort & Spa.We will continue to do our best to make this a part of your "extraordinary memories."All our staff look forward to seeing you again.Thank you very much for posting your review.
2 out of 5
by A verified traveler

Posted 16 Jul 2024
This property was advertised as having a nice outdoor pool. One of the first pictures is of a beautiful outdoor pool overlooking the ocean. That was the only reason we chose this hotel, but unfortunately the pool was closed. They said it was out of season... it was early July and boiling hot. It is false advertising to show a pool as the main marketing picture and then only have it be open limited times of the year. I can see if it was the middle of the winter but it was July and extremely hot out. They need to mention that the pool is not open.
Comment from Hotel Management
16 Jul 2024 by Grand Mercure Beppu Bay Resort & Spa, Hotel Management
Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.The hotel's pool is open from July 13th the end of August.We are very sorry that we are not open for business and have made you feel disappointed.On the site, it is stated that it is open for a limited time.Sorry for the confusing notation.We will take your comments seriously and strive to make improvements.Thank you for your valuable feedback.
5 out of 5
by A verified traveler

Posted 15 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Grand Mercure Beppu Bay Resort & Spa., Hotel Management
Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.Thank you again for your 5 ratings!We are very honored to receive such an encouraging evaluation for our staff.All of our hotel staff will continue to do their best to provide you with services and hospitality that meet your expectations, and we look forward to your continued patronage.We look forward to seeing you again.Thank you for your review.
5 out of 5
by A verified traveler

Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Grand Mercure Beppu Bay Resort & Spa, Hotel Management
Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.Thank you very much for the high rating!!We are very honored to receive such an encouraging evaluation for our staff.We will continue to strive to improve our services and provide memorable hospitality so that your stay will be special.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa
5 out of 5
by A verified traveler

Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
29 Jun 2024 by Grand Mercure Beppu Bay Resort & Spa WEB Staff, Hotel Management
Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.Thank you very much for the high rating!!We are very honored to receive such an encouraging evaluation for our staff.We will continue to do our best to make it a part of our customers' "extraordinary memories".We look forward to seeing you again.Thank you for your review.
4 out of 5
by A verified traveler

Great spa

Posted 14 Jun 2024 on Hotels
Love the mountain views.
Comment from Hotel Management
15 Jun 2024 by Beppu Bay Resort & Spa, Hotel Management
Dear Angelina, Thank you for staying at Grand Mercure Beppu Bay Resort & Spa. The hotel is located on a hill overlooking Beppu Bay, and you can enjoy the quiet Beppu Bay and the beautiful green mountains. We hope you will spend a relaxing time in Oita, which has many tourist attractions and delicious food, and leave with a love for Oita. We will continue to work hard to be a hotel that can support our guests in creating wonderful memories. We know that it may be a difficult distance to travel, but if you have the opportunity to come to Oita again, we hope you will use our hotel. We look forward to seeing you again. Thank you for your review. Grand Mercure Beppu Bay Resort & Spa
5 out of 5
by A verified traveler

Posted 10 Jun 2024
Breakfast was great Room/ Dining Area Clean !