Ratings based on 856 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
The bath robe in the room was dirty and had a vape in the pocket. TV in the room didn't work.
Other than that room was lovely, the staff were very helpful and the breakfast was tasty. The pool facilities were spotless and the hot tub and sauna were very relaxing.
Comment from Hotel Management
14 May 2024 by ., Hotel Management
Dear Greg,Thank you for taking the time to share your review of your recent stay with us. We appreciate your honest feedback, as it helps us improve the quality of our services and ensure all our guests have an exceptional experience.It is concerning to hear about the issues with the bathrobe and television in your room. Please accept our sincere apologies for the inconvenience this caused. We strive to maintain the highest standards of cleanliness and functionality in our accommodations, and we will address these matters promptly.We're pleased to hear that the staff were helpful and that you enjoyed the breakfast and facilities such as the pool, hot tub, and sauna. Your positive comments about these aspects of your stay are greatly appreciated.We value your business and hope you will consider staying with us again in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager
by A verified traveler
Posted 9 Apr 2024
Very family friendly and our dog was made to feel very welcome with some simple adaptions to allow us to dine on the evening and morning. All staff were exceptionally friendly and helpful. Great value, we are repeat customers and will keep returning.
Comment from Hotel Management
16 Apr 2024 by ., Hotel Management
Dear Lauren,Thank you for your heartwarming feedback, it truly warms our hearts to hear about your positive experience with us. We are glad that we were able to make you and your furry friend feel comfortable and welcome during your visits. Your loyalty as repeat customers means the world to us, and we look forward to welcoming you back again in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager
by A verified traveler
Posted 4 Apr 2024
Lovely grounds all be it raining.
Renovations are currently under way however furniture still a little tired in rooms.
The hotel overall is clean and welcoming, the staff are attentive and service was excellent.throughout.
The spa was lovely .
Comment from Hotel Management
8 Apr 2024 by ., Hotel Management
Dear Kay,Thank you for your feedback - it's wonderful to hear that you found the hotel clean, welcoming and with attentive staff providing excellent service. It's great to know that you enjoyed the spa as well! Your comments will be incredibly helpful as we continue to make improvements. If there is anything specific you would like us to address during renovations, feel free to let us know. Your support means a lot!Kind regards,Chris SwiftGuest Experience Manager
by A verified traveler
Posted 27 Feb 2024
Nice hotel is beautiful location.
Comment from Hotel Management
5 Mar 2024 by ., Hotel Management
Dear Jane,Thank you for choosing to visit Slaley Hall, I am pleased to see you have given us four stars.Kind regards,Chris SwiftGuest Experience Manager
by A verified traveler
Average
Posted 22 Feb 2024 on HotelsGreat after sales service by receptionist following a disappointing evening meal.
Comment from Hotel Management
27 Feb 2024 by ., Hotel Management
It's wonderful to hear about the great after-sales service provided by the receptionist following a disappointing evening meal. Customer service excellence is something we strive for, and it's heartening to know that our team is delivering on that promise. Thank you for taking the time to share your experience - feedback like this truly helps us to improve and provide even better service in the future.
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
30 Jan 2024 by ., Hotel Management
Dear Ross,Thank you for choosing to stay at Slaley Hall, I am very sorry to see you have given us one star, I hope we have the opportunity to welcome you back in the future.Kind regards,Chris SwiftGuest Experience Manager
by A verified traveler
Posted 15 Jan 2024 on Hotels
We booked as part of a small group for a special occasion and did all have a lovely time, great company and beautiful surroundings, very comfortable bedroom and lounge areas but some things could have been improved upon just by having additional staff on - the check in process was long and arduous, bar service was slow and at breakfast were met with long queues. I would have thought if the hotel knew how busy they were going to be there would have been additional staff to speed services along, one more on check in and at the bar and perhaps someone serving teas and coffees at breakfast would have made a lot of difference.
Comment from Hotel Management
16 Jan 2024 by ., Hotel Management
Dear Guest,Thank you for sharing your experience and providing us with valuable feedback. We appreciate your kind words about the beautiful surroundings, comfortable bedroom, and lounge areas. We apologise for the inconvenience you experienced during the check-in process, bar service, and breakfast queues. Rest assured, we take your feedback seriously and will address these concerns to improve our services in the future. Your feedback helps us to continually enhance our guest experience and we hope to have the opportunity to welcome you back again soon.Kind regards,Chris SwiftGuest Experience Manager
by A verified traveler
Nice break
Posted 15 Jan 2024 on HotelsLovely stay.
Unfortunately the Leisure facilities were at capacity so i didn't use them.
Room was basic and bed not very comfortable.
Money has been spent on bar, restaurant areas and the rest of the communal areas but the rooms could really do with a refurb in keeping with this hotel
Comment from Hotel Management
16 Jan 2024 by ., Hotel Management
Dear Garin,Thank you for your feedback and I'm glad to hear that you had a lovely stay at our hotel. We greatly appreciate your observation about the leisure facilities and we apologise for any inconvenience caused by the capacity. Your comment about the room and bed comfort will also be taken into consideration as we strive to enhance our guests' experiences.We value your input regarding refurbishments in the rooms, and it's something that we are constantly reviewing to maintain consistency throughout our hotel. Your satisfaction is important to us, so rest assured that your feedback will be shared with the relevant teams.Once again, thank you for choosing our hotel and taking the time to share your thoughts. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know.Kind regards,Chris SwiftGuest Experience Manager
by A verified traveler
Posted 14 Jan 2024
Lovely breakfast
Comment from Hotel Management
16 Jan 2024 by ., Hotel Management
Dear Robert,We're delighted to hear that you had an enjoyable breakfast!I hope we have the opportunity to welcome you back in the future.Kind regards,Chris SwiftGuest Experience Manager
by A verified traveler
Slaley hall stay
Posted 14 Jan 2024 on HotelsSlaley hall is lovely. The spa pool etc is also really pleasant. I'd say that the room (and corridors) weren't warm. We tried altering air con but still chilly. We'd upgraded on arrival (for a fee) but didn't get all that was included despite asking. It wasn't a big issue but a bit annoying.
Dining in the bar was nicer than in the restaurant in terms of food, but the staff were all lovely wherever we were.
Comment from Hotel Management
16 Jan 2024 by .., Hotel Management
Dear Guest,Thank you for sharing your experience at Slaley Hall. We greatly appreciate your kind remarks regarding the lovely ambiance, pleasant spa facilities, and the attentive staff. We are sorry to hear about the issue with the room temperature and not receiving all the inclusions despite asking. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything specific you'd like us to address or if you have any further suggestions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon for an even better stay!Kind regards,Chris SwiftGuest Experience Manager
