Ratings based on 188 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2023
Good , clean , highly recommend
by A verified traveler
Posted 5 Mar 2023 on Wotif
We loved our stay! Our Villa was lovely and clean and had everything we needed other than iron and ironing board. The only issue we had was the internet. Had trouble connecting and then dropping out. We’ll definitely come again. Thank you!
by A verified traveler
Posted 8 Jan 2023
easy check in and out with good location and clean and safe rooms
by A verified traveler
Posted 18 Oct 2022 on Hotels
Comment from Hotel Management
19 Oct 2022 by Lisa Donovan, Hotel Management
Hi John, we are so pleased you enjoyed your stay with us. Thank you for the wonderful review. We look forward to seeing you again in the future.
by A verified traveler
Posted 21 Jul 2022 on Wotif
Only stayed for one night.
Comment from Hotel Management
22 Jul 2022 by Palms, Hotel Management
Thank you Mark
by A verified traveler
Posted 5 Jan 2022 on Wotif
by A verified traveler
Posted 1 Nov 2021 on Wotif
Very lovely room. Clean and comfortable. Didn't need a thing.
Comment from Hotel Management
1 Nov 2021 by nic, Hotel Management
Thank you for your review, hope to see you back soon.
by A verified traveler
Posted 16 Sep 2020 on Wotif
Comment from Hotel Management
20 Sep 2020 by Palms Manager, Hotel Management
Thank you
by A verified traveler
Sport Championships/ Family Stay
Posted 5 Mar 2020 on HotelsExcellent customer service,Value for money,Clean and Comfortable, Spacious Villa, walking distance to shops and most importantly safe for family to stay. Will definitely stay here again.
One of the best that I’ve stayed.
Comment from Hotel Management
6 Mar 2020 by Nicole - Manager, Hotel Management
Thank you Filomena. Reviews are important to us and yours is very welcomed. We hope to see you again.
by A verified traveler
Be prepared to make your own bed
Posted 22 Dec 2019 on HotelsIt was a bit odd here. We had a two bedroom trailer/cabin reserved and upon checking in, found the twin bed inn the second bedroom unmade with folded sheets atop the mattress. When I asked if having to make your own bed is standard procedure, the front desk tried to explain that they don't make the second bed because guests tend to pu their luggage on it and this soils the sheets. Huh? Even if there's a blanket over the sheets? They then said that they may make it if they know someone is going to sleep in it. Well, it was me and my adult son. Couldn't they have figured out we would want to sleep in it? Or couldn't they have emailed us ahead to ask? Very strange. Otherwise the place was fine, adequate.
Comment from Hotel Management
22 Dec 2019 by Nicole - Manager, Hotel Management
Hello Steven. Yes you are correct, there is a fitted sheet on the single beds. The top sheet, doona and towel are folded at the bottom of the bed. We also have signs on these beds asking patrons not to put luggage on them unless they have paid for the beds. This may be where the confusion lies. When you spoke to me asking if it is standard procedure, I was explaining why we also have signs on the bed, not why they are not made up. Yes, I also offered to go over and make the bed up for you, not because you had two adults, but because you seemed upset. I am pleased you found the rest of our accommodation adequate.
