Ratings based on 876 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 8 May 2024
Firstly after using the toilet there was no soap dispenser provided. Secondly the basin was severely cracked . Noisy and staff didn’t have the facts when asked. Staff in the morning restaurant were rude. Will never recommend this place to anyone
by A verified traveler
Posted 7 Apr 2024
What a wonderful and cozy place! The staff was attentive and kind and the room was comfortable and clean. The hot tub and pool were a great addition!
Comment from Hotel Management
25 Apr 2024 by Hotel Bellinzona , Hotel Management
Delighted you enjoyed your stay! Sounds like you had a fantastic time.
by A verified traveler
Posted 31 Mar 2024
This is stunning hotel with beautiful artwork, excellent bedding, interesting interiors etc. Unfortunately the staff are disengaged lack the service and skills you expect from a hotel of this standard. Staff at the lobby bar; left us waiting for our drinks, had to investigate where our drinks were. I genuinely felt staff just couldn’t be bothered - this was noticeable at the reception, bar and even the restaurant. The food was divine but again the service staff let it down, we won’t come again.
Comment from Hotel Management
6 Apr 2024 by Hotel Bellinzona , Hotel Management
Thank you for sharing your feedback with us. We apologize for falling short of your expectations. We take your comments seriously and will address them with our team to ensure a better experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for a more positive experience.
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Abhi , Hotel Management
Thank you for the 10 out of 10 Susan
by A verified traveler
Posted 14 Feb 2024
We were not able to check in or stay at the property due to power outage and now the property is refusing to give a refund.
Comment from Hotel Management
17 Feb 2024 by Hotel Bellinzona , Hotel Management
Hi Shahed, Unfortunately, as you mentioned, the power outage was a situation beyond our control and this was restored shortly after you decided to leave. Checking in and staying at the Hotel was as any other day, and we understand it was your decision to leave and also agreed to have a credit note issued to you. We completely understand your frustration you may feel about not receiving a refund. But you were made aware that a refund will not be applicable as you decided to leave on your own. Thank you again for sharing your feedback with us. We value our guests' satisfaction and always strive to provide the best possible experience. We apologise for any inconvenience this may have caused you and hope to have the opportunity to welcome you back under better circumstances in the future.
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Hotel Bellinzona , Hotel Management
Thank you for your time and review Natan
by A verified traveler
Posted 30 Jan 2024 on Wotif
Perhaps because it is an old place, it had a very special feel, and the slightly dark lobby felt really comfortable, so I wanted to stay one more day. The design of the room was stylish and very clean and unique. Watching a Netflix movie with my husband on bed was a great time. I will come again
Comment from Hotel Management
27 Feb 2024 by Hotel Bellinzona , Hotel Management
Thank you for your kind words! We're delighted to hear that you enjoyed the special feel of our hotel and that you found the lobby comfortable. We're also glad that you appreciated the stylish and unique design of your room, as well as the cleanliness. It's wonderful to know that you had a great time watching a Netflix movie with your husband.We look forward to welcoming you back for another enjoyable stay soon! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure that you have a memorable and relaxing experience each time you stay with us.
by A verified traveler
Posted 28 Jan 2024 on Wotif
Ambience and service were top notch. As our anniversary weekend escape the hotel and dining experience was perfect. Ability to begin the day with a refreshing swim and spa while enjoying the gorgeous surrounds completed our special weekend.
Comment from Hotel Management
27 Feb 2024 by Hotel Bellinzona , Hotel Management
Thank you for your lovely feedback! We're thrilled to hear that you had a top-notch experience and that we could help make your anniversary weekend escape special. We take pride in providing a high-quality experience for our guests, and we're glad that you enjoyed the ambiance, service, and dining experience at our hotel. It's wonderful to hear that you were able to start your day with a refreshing swim and spa while taking in the gorgeous surroundings. We appreciate your kind words and hope to welcome you back for another memorable stay soon! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure that you have a comfortable and enjoyable experience each time you stay with us.
by A verified traveler
Posted 28 Jan 2024
Very nice room, comfy bed
Comment from Hotel Management
27 Feb 2024 by Hotel Bellinzona , Hotel Management
Thank you for the 5 star review Melissa
