Ratings based on 13 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Highly recommended!
Posted 23 Jul 2019 on HotelsArguably the best ever hotel I have ever stayed in China. The room is spacious and clean. Unlike many other hotels in China (including a five star hotel in same area I stayed before), everything in this hotel works as they are designed to. Front desk is helpful and friendly. Highly recommended!
A minor complaint is that its telephone set is unintuitive to use.
Comment from Hotel Management
24 Jul 2019 by Somerset Swan Lake Hefei, Hotel Management
Dear Zhiliang, thank you for staying at Somerset swan lake hefei and taking the time to share your experience, your recognition is our continuously improve the service level of strength, we also will continue to uphold the for guest house outside the home of the service concept, to create a more warm and harmonious living environment for the guest, we also firmly believe that our beautiful swan lake scenery, you will feel more convenient and perfect experience.The staff of swan lake service apartment in hefei sincerely look forward to your coming again.
by A verified traveler
Posted 1 Mar 2019 on Hotels
Comment from Hotel Management
27 Mar 2019 by 前厅部, Hotel Management
尊敬的宾客，感谢您对我们品牌的支持和信任，您的认可是我们的不断提升服务水平的力量源泉，我们也依然会秉持为宾客打造家外之家的服务理念，为客人创造更加温馨和谐的居住环境，我们也坚信我们美丽的天鹅湖畔美景，您将感受到愈加便利和完善的入住体验。合肥盛捷天鹅湖服务公寓全体员工竭诚期待您的再次光临~
by A verified traveler
Posted 25 May 2018
We liked the room very much. It was clean and comfortable.
Comment from Hotel Management
28 May 2018 by Peter PAN, Hotel Management
Dear Guest,
Warm greeting from Somerset Swan Lake Hefei,
Thanks for your postive feedback regarding your recently stay in our apartment, I have share your feedback with entire team and we will work hard to improve our service and facilites, we are look forward to seeing you again soon, Best Regards,
by A verified traveler
Posted 12 May 2018
Comfortable
Comment from Hotel Management
17 May 2018 by Peter Pan, Hotel Management
Dear Guest,
Warm greeting from Somerset Swan Lake Hefei,
Thank you for your postive feedback regard your recent stay, we will work hard to improve our service and facilites, Wish you all the best and look forward to welcome you back soon.
Guest Service
Recommended
for Everyoneby A verified traveler from New York
Best choice for family style
Posted 1 Apr 2018In the room,it has large refrigerator, stove for cooking and even a laundry machine under cabinet. Very new for everything
Comment from Hotel Management
18 Apr 2018 by Peter Pan, Hotel Management
Dear Guest,
Thanks for your comments regard to your stay in Somerset Swan Lake Hefei, we have so gald to receive your postive feedback and it wil encourge our entire team to improve the service. Wish you all sucessful and hope welcome you back soon.
Best Regards,
by A verified traveler
Posted 31 May 2020 on Hotels
Comment from Hotel Management
21 Jun 2020 by 前厅部, Hotel Management
敬的宾客，感谢您的支持及厚爱，我们会继续努力，用心用情为来自五湖四海的宾客打造更加完美的旅居生活，期待再次为您服务，愿生活愉快！
by A verified traveler
Posted 5 Jan 2020 on Hotels
位置地点佳，附近10分鐘路程就有百貨公司，有各式餐廳，过個馬路就是天鵝湖。
Comment from Hotel Management
21 Jun 2020 by 前厅部, Hotel Management
亲爱的朋友，感谢您对我们盛捷天鹅湖服务公寓的肯定这是我们努力的动力，盛捷服务公寓致力于给您家外之家的入住体验，公寓汇集百利，万达，银泰，华润万象城等高端商业购物中心，公寓内恒温星空泳池和健身房等硬件设施当您感到满意时，让您足不出户就能在酒店公寓内享受完美的入住体验，我们也由衷的感到高兴，期待与您的再次邂逅，愿您生活愉快~
by A verified traveler
Posted 22 May 2019 on Hotels
前台服務差，只顧打發住宿人退房，發票不願開具，不交代取消預授權流程
Comment from Hotel Management
25 Jun 2019 by Somerset Swan Lake Hefei, Hotel Management
亲爱的宾客，感谢您下榻合肥盛捷天鹅湖服务公寓并分享您的点评！您的点评帮助我们认识到还有一些方面需要提高，盛捷服务公寓管理层会加大对前台员工的监督和培训力度。对于您反馈的问题，我们也会对员工进行相应的培训，提高服务标准。我们仍然期待您的再次入住。，随着运营的成熟及周边配套设施的健全，您的入住和出行也会越来越方便。致力于打造温馨和谐的居住环境是我们品牌一致追求的目标，作为合肥第一家国际品牌酒店式服务公寓，我们将努力成为每一位商务或旅行的宾客在合肥的“家外之家”，期待您的再次光临！
by A verified traveler
Posted 10 Aug 2018 on Hotels
Comment from Hotel Management
16 Aug 2018 by 盛捷服务公寓, Hotel Management
亲爱的朋友，感谢您对我们盛捷天鹅湖服务公寓的支持与评价，每一个笑容，都定格在相遇的回眸中，如果相遇是一个动作，那么互信互重就是这个动作完美的反射，盛捷服务公寓致力于给您家外之家的入住体验，当您感到满意时，我们也由衷的感到高兴，期待与您的再次邂逅，愿您生活愉快~
by A verified traveler
Posted 6 Aug 2018
日本語を話せる人が１人いました。少し助かりました。タクシーで行くとき運転手が迷うのが大変でした。。。
Comment from Hotel Management
11 Aug 2018 by 合肥盛捷天鹅湖服务公寓, Hotel Management
夏のあるプラムベへの愛は、歳月、惠赐オピニオンありがとうございます、合肥白鳥の湖盛捷サービスに家の外の家のマンション入居体験、ホテルが集まるワンダーピクチャーズ、銀泰、華潤万象城ハイエンドビジネスなどのショッピングモール、ホテル内の熟成星空プールとジムなどハードウェア、お閉じこもっが入居ホテルのマンションで楽しむ完璧な体験は、我々がもっと良質のサービスを作る製品も、期待とあなたの出会いは再び!ご一同の喜びをお祈りします。！
