Ratings based on 16 Verified Reviews

4.7 out of 5
100% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from London

Posted 4 Sep 2019
Close to Wanda mall and Hellobike locations and subway. Has a nice lake.
Comment from Hotel Management
6 Sep 2019 by Flora , Hotel Management
Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Hefei Sunac. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I will share your comments with our management team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the future. Sincerely, Guest Experience Manager Novotel Hefei Sunac
5 out of 5
by A verified traveler from Chuzhou

Posted 14 Aug 2019
Again this property delivers professionalism. Have stayed >20 times here. Only 1 booking issue but was immediately solved by Joanne the manager of the three sites. I travel for work regularly and personal in China including Beijing, Shenyang, Shanghai, Nanjing.... This hotel is by far the best I have found for service and it is very clean and modern. The price is very good compared to service and conditions of other hotels. Best hotel I’ve stayed at in China including the 5 stars in Shanghai.
5 out of 5
by A verified traveler

Posted 24 Jun 2019
All around great hotel. Staff is excellent. Clean.
Comment from Hotel Management
6 Aug 2019 by Flora, Hotel Management
Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Hefei Sunac. We are delighted to read that you are very satisfied with the hotel and our colleague's service. I will share your comments with our management team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the near future. Regards Guest Experience Manager Novotel Hefei Sunac
5 out of 5
by A verified traveler from Chuzhou

Posted 4 Jun 2019
Stayed here many times. Great view on lakeside. Walking distance to excellent mall with lots of restaurants.
5 out of 5
by A verified traveler from Chuzhou

Posted 20 May 2019
Stayed here many times and the level of service is great and consistent.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Apr 2019
5 out of 5
by A verified traveler from Chuzhou Anhui

Posted 7 Apr 2019
Great hotel. Great staff. Stay here lately maybe 2 times per month. Busy season is starting in the warm weather (April) so the hotel is getting busier. Concierges service is also good. Check your bags and go explore even if you check out. This weekend we had Chinese version of Frozen and other kid movie. Rooms on lake side get hot so open patio to door and crack the hallway door until the air is and turned on. Good value and close to subway and
5 out of 5
by A verified traveler from Chuzhou

Posted 6 Mar 2019
Good location beside Wanda Mall. 5 min walk to Subway. Has balcony with a door and in Winter they leave the controls to room temperature operable. This is unusual in at least my experience. Normally hotels are super hot and set at 26C.
5 out of 5
by A verified traveler

good hotel

Posted 28 Oct 2018 on Hotels
very good
4 out of 5
by Simon

Nice stay

Posted 10 Sep 2017 on Hotels
Nice hotel, well located for mall, them e park and restaurants - bit quiet when i stayed which was my only negative.
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